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how to move one VPN lic to anther pc?
Every time i try to lic VPN client software says lic's all used. Where is the portal or instrucions on how to release used lic that no longer have. So it can be used again. Have not found out where ...
Hi tmorse,
I viewed the ticket that was opened when you have contacted our support team, you were given a number to call but I was not sure how you were not able to get hold of them. I have personally forwarded the license reset request to our higher tier support. Both licenses should have been reset by now and you should be able to use it on all 10 clients.
Let me know if this helps. We apologize for the inconvenience.
Thanks,
Hi tmorse,
Welcome to the community!
When transferring licenses to another PC, it is suggested to uninstall the client software on the PC where it was previously installed while it is online. This way the server would be notified that a license key is freed. For instances where a PC crash occurs and the client software is not properly uninstalled, the license will still be tied to the PC. What you can do is to contact support and request for the license to be reset. This way, you can use the license again upon installing the client software on a new PC.
Thanks,
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