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Retired_Member's avatar
Retired_Member
Feb 11, 2016
Solved

IPSEC VPN Client 5.1 not working

I am having an issue with my VPN client on a Windows 7 workstation.  I can configure the client, but it is NOT connecting to the SRX5308.  The IPSEC client is version 5.1.  I have an error message in...
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  • DaneA's avatar
    DaneA
    Feb 11, 2016

    Hi BrunoCorazon,

     

    Kindly answer the questions below:

     

    a. Have you tried using other Windows 7 PC to isolate the problem?

    b. Is there an anti-virus installed in the Windows 7 workstation? If yes, have you tried to disable or uninstall it then check if same problem occurs?

    c. Have you tried using the latest version of the ProSAFE VPN Client Professional which is v6.12.001?  If not yet, you may download it here.

     

    I look forward to your response.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Feb 11, 2016

Hi BrunoCorazon,

 

Kindly answer the questions below:

 

a. Have you tried using other Windows 7 PC to isolate the problem?

b. Is there an anti-virus installed in the Windows 7 workstation? If yes, have you tried to disable or uninstall it then check if same problem occurs?

c. Have you tried using the latest version of the ProSAFE VPN Client Professional which is v6.12.001?  If not yet, you may download it here.

 

I look forward to your response.

 

 

Regards,

 

DaneA

NETGEAR Community Team

  • Retired_Member's avatar
    Retired_Member
    Feb 15, 2016

    Hello,

     

    I had to install a version from the 5.x release train.  If I had gone to version 6.x or above, that constitutes a MAJOR RELEASE and would therefore require a purchase.  That's according to documentation I found on the Netgear website.

     

    When I saw the error message in the lower left portion of the client window saying that IKE was not ready, I knew it had to be the client software.  But that was of course after turning off all the firewall software, and using a Win10 computer.

     

    Thanks.

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Feb 16, 2016

      Hi BrunoCorazon,

       

      I believe that if ever you have already purchased a VPN license from NETGEAR, you should be able to upgrade to the latest version of the ProSAFE VPN Client Professional which is 6.12.001.  Kindly try it.

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team

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