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Forum Discussion
Issues replacing an FVX538 with an SRX5308
I am having a situation that is rather confusing and wondered if anyone else has seen this, or can offer a solution. The end game goal here is to replace and FVX538 with an SRX5308 Our environment...
A little update here...
Called Netgear Support (Level 1) which is "free" with new devices. After I explained the topology and problem, his findings were "this is too complicated for the 90 day support" and transfered me back to the 'reception' area.
There I was informed that I had to purchase a $130 support contract to speak to level 2 support. NICE !!!
I forked over the $130 and after 6 hours with him, the ending comments were "this should not be happening".
Call continues in AM.
If there is ever a solution, I will add it here.
Called Netgear Support (Level 1) which is "free" with new devices. After I explained the topology and problem, his findings were "this is too complicated for the 90 day support" and transfered me back to the 'reception' area.
There I was informed that I had to purchase a $130 support contract to speak to level 2 support. NICE !!!
I forked over the $130 and after 6 hours with him, the ending comments were "this should not be happening".
Call continues in AM.
If there is ever a solution, I will add it here.
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