Forum Discussion

Aspirant

Nov 28, 2018

Solved

Need ProSafe SP-Lite VPN Client License Key Reset for Netgear DEVG-2020

Good morning, We are using a Netgear DEVG-2020 Modem/Router purchased from Telstra as part of their DoT small business solution. It came with 5 ProSafe SP-Lite VPN Software for remote access....

Security

Software & Apps

JohnC_V
Dec 13, 2018
readingna,

We are able to reset all the 5 licenses as per your request. You may now try to install the key.

If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

JohnC_V

NETGEAR Employee Retired

Nov 30, 2018

Hi readingna,

Welcome to our community! :)

Please send to me via pm your license key so that I can forward it to our engineering team. I'll look forward to your pm.

Regards,

readingna
Aspirant
Dec 13, 2018
Thanks for the responce John, I am having trouble locating the key as we have had a clean up.

is there another way to reset the keys like using the registered email address?
- JohnC_V
  NETGEAR Employee Retired
  Dec 13, 2018
  readingna,
  
  We are able to reset all the 5 licenses as per your request. You may now try to install the key.
  
  If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
  
  Regards,
  - jjnick1952
    Aspirant
    Jan 10, 2019
    Hello I have lost 9 of my VPN Licence numbers. I have 1 left Can someone at Netgear Help