Forum Discussion

Aspirant

Dec 02, 2015

Netgear FVS336Gv2 IPSec VPN with Shrew Soft client

I recently upgraded our FVS336Gv2 to firmware 4.3.3-6 from an older v3.x.x. I have reconfigured the firewall and it has internet connection and all is fine for that part of the equation. My issue lie...

Troubleshooting

DaneA

NETGEAR Employee Retired

Dec 02, 2015

Hi StrikedOut,

Have you tried to delete the existing VPN/IKE policies from the FVS336Gv2 then re-create it using the VPN Wizard? If not yet, kindly try it as well as having a whole new configuration on the Shrew Soft VPN Client software.

Regards,

DaneA
NETGEAR Community Team

StrikedOut

Aspirant

Dec 03, 2015

Hi.

I have recreated the VPN using the wizard and the profile on Shrew Soft but still get the same problem.

DaneA
NETGEAR Employee Retired
Dec 03, 2015
Hi StrikedOut,

You mentioned that there were ports opened. Kindly verify if these ports are really opened using this online port-checker tool.

Regards,

DaneA

NETGEAR Community Team
- StrikedOut
  Aspirant
  Dec 09, 2015
  Hi DaneA, apologies for the delay.
  
  I ranthe test and got the following.
  
  Checked port 500 on Host/IP 78.x.x.x...
  
  The checked port (500, service isakmp) is offline/unreachable
  
  Reason: Connection refused (111)
  Portscan ran for 0.0523 seconds
  
  As this is a VPN setup this is correct isnt it?
  - DaneA
    NETGEAR Employee Retired
    Dec 09, 2015
    Hi StrikedOut,
    
    The output from the screenshot you have posted means that port 500 is not opened. It should say "online/reachable" which means that the port is opened. You may need to check the firewall rules. It might be possible that all configurations are done properly but the port is not opened and this might be the cause why the Shrew Soft Client software does not connect.
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team