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Solved
FVS336GV3 will not allow connection from Dell Latitude E5570
I'm having a very strange problem with my FVS336GV3 (firmware version 4.3.5-3) I have two Dell laptops sitting side by side both connected to the FVS336GV3 through ports 2 and 3 and both connecti...
HI again Dane,
So I got home from work and set up my laptop to download the older firmware version to my router and was shocked to find that I had an internet connection through the router. Both the wired and the wireless were working and after resetting the VPN policies my VPN is working now as well.
My router is currently showing the newest firmware version, so clearly the downgrade did not occur when it failed to load yesterday. I can't imagine what combination of events triggered this to start working, but I'm sure part of it had to do with the cable company recognizing my router through their modem. I was told once before that a modem reboot is required when new devices are plugged in, but I had rebooted it several times yesterday without any success.
If I had to guess, it was probably a combination of the reset to factory defaults combined with some overnight event that had to occur.
Anyway, thanks again for all of your help and suggestions. I don't think I would have seen it through if you hadn't kept suggesting things.
Have a good weekend.
Frank
Breezin2017 wrote:The firmware version I downloaded was 4.3.2-7 (it was the only other firmware version I could easily find).
The version on my office router is 4.3.1-14.After I got to the office this morning I did look up that older firmware version and found it on the Netgear site. I will try that version this evening, but I'm not optimistic.
Frank
DaneA wrote:What is the specific firmware version of the FVS336Gv3 have you downloaded? Is this the same firmware version of the FVS336Gv3 deployed at your office?
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. Were you able to factory reset the FVS336Gv3 at your home and reconfigure it from scratch? If yes, were you able to go online when you connect the Dell Latitude E5570 laptop directly to any LAN port of the FVS336Gv3 at your home?
What is the current firmware version of the FVS336Gv3 at your office?
If ever still the same problem, I suggest let us try to downgrade the firmware of your FVS336Gv3 at your home to the same firmware version as the FVS336Gv3 at your office to further isolate the problem. Be sure to factory reset the FVS336Gv3 at your home after downgrading the firmware then reconfigure it from scratch in order to start clean using the uploaded firmware version. Check if you will be able to go online when you connect the Dell Latitude E5570 laptop (as well as your older Dell Latitude D630 laptop) directly to any LAN port of the FVS336Gv3 at your home.
You can download the available firmware versions for the FVS336Gv3 on this link.
Regards,
DaneA
NETGEAR Community Team
Hi Dane,
As a second follow up to your reply, I downloaded the older firmware version and attempted to "upgrade" my router to the older version. After uploading the file to the router, the page responded with "Firmware file is invalid or corrupted". Of course, I re-downloaded the file from the site and attempted the firmware downgrade a second time with the same results.
If you have any other suggestions, I'll take them, but I've got enough time into this that I think the only resolution is to return and replace.
Thanks,
Frank
DaneA wrote:
I just want to follow-up on this. Were you able to factory reset the FVS336Gv3 at your home and reconfigure it from scratch? If yes, were you able to go online when you connect the Dell Latitude E5570 laptop directly to any LAN port of the FVS336Gv3 at your home?
What is the current firmware version of the FVS336Gv3 at your office?
If ever still the same problem, I suggest let us try to downgrade the firmware of your FVS336Gv3 at your home to the same firmware version as the FVS336Gv3 at your office to further isolate the problem. Be sure to factory reset the FVS336Gv3 at your home after downgrading the firmware then reconfigure it from scratch in order to start clean using the uploaded firmware version. Check if you will be able to go online when you connect the Dell Latitude E5570 laptop (as well as your older Dell Latitude D630 laptop) directly to any LAN port of the FVS336Gv3 at your home.
You can download the available firmware versions for the FVS336Gv3 on this link.
Regards,
DaneA
NETGEAR Community Team
What is the specific firmware version of the FVS336Gv3 have you downloaded? Is this the same firmware version of the FVS336Gv3 deployed at your office?
Regards,
DaneA
NETGEAR Community Team
The firmware version I downloaded was 4.3.2-7 (it was the only other firmware version I could easily find).
The version on my office router is 4.3.1-14.After I got to the office this morning I did look up that older firmware version and found it on the Netgear site. I will try that version this evening, but I'm not optimistic.
Frank
DaneA wrote:What is the specific firmware version of the FVS336Gv3 have you downloaded? Is this the same firmware version of the FVS336Gv3 deployed at your office?
Regards,
DaneA
NETGEAR Community Team
HI again Dane,
So I got home from work and set up my laptop to download the older firmware version to my router and was shocked to find that I had an internet connection through the router. Both the wired and the wireless were working and after resetting the VPN policies my VPN is working now as well.
My router is currently showing the newest firmware version, so clearly the downgrade did not occur when it failed to load yesterday. I can't imagine what combination of events triggered this to start working, but I'm sure part of it had to do with the cable company recognizing my router through their modem. I was told once before that a modem reboot is required when new devices are plugged in, but I had rebooted it several times yesterday without any success.
If I had to guess, it was probably a combination of the reset to factory defaults combined with some overnight event that had to occur.
Anyway, thanks again for all of your help and suggestions. I don't think I would have seen it through if you hadn't kept suggesting things.
Have a good weekend.
Frank
Breezin2017 wrote:The firmware version I downloaded was 4.3.2-7 (it was the only other firmware version I could easily find).
The version on my office router is 4.3.1-14.After I got to the office this morning I did look up that older firmware version and found it on the Netgear site. I will try that version this evening, but I'm not optimistic.
Frank
DaneA wrote:What is the specific firmware version of the FVS336Gv3 have you downloaded? Is this the same firmware version of the FVS336Gv3 deployed at your office?
Regards,
DaneA
NETGEAR Community Team
Thanks for the update. I'm happy to know that you are now able to go online through the FVS336Gv3 using the latest firmware version on your Dell Latitude E5570 laptop. :)
Since it is now working, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,DaneA
NETGEAR Community Team
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