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Forum Discussion
Creyno
Jun 03, 2017Aspirant
VPN quit working FVS318n
My netgear FVS318n VPN just quit working has worked fine for years now it just will not connect here is the log from my shrewsoft client 17/06/01 09:56:31 ## : IKE Daemon, ver 2.2.2 17/06/01 ...
DaneA
Jun 06, 2017NETGEAR Employee Retired
Hi Creyno,
Welcome to the community! :)
On the web-GUI of the FVS318N, kindly try to delete existing the IKE / VPN policies then re-create them using the VPN Wizard on the FVS318N. Use the articles below as reference guide:
ProSAFE VPN Client: Client to Box Configuration
How To NETGEAR: Shrew Soft VPN Client
Regards,
DaneA
NETGEAR Community Team
Creyno
Jul 31, 2017Aspirant
Anymore suggestions?
- DaneAAug 02, 2017NETGEAR Employee Retired
Kindly create a new IKE/VPN policy using the VPN Wizard then send me the following via private message and I will try to connect here on my end:
a. Public WAN IP Address registered on your FVS318N
b. Pre-shared key
c. Local IP Address of your FVS318N
d. Remote Identifier
e. Local Identifier
Kindly access the article below as reference guide:
Configure an IPv4 IPSec VPN Connection between the FVS318N and a Client - read pages 8-15
Regards,
DaneA
NETGEAR Community Team
- DaneAAug 08, 2017NETGEAR Employee Retired
I got your private message and I tried to open the VPN tunnel but failed. It won't pass Phase 1 as per the console logs of the ProSAFE VPN Client Professional software.
Is the Public WAN IP Address 96.x.x.x registered to your FVS318N? Kindly access the web-GUI of your FVS318N then go to Monitoring > Router Status. Then on the WAN Information section, does it show the 96.x.x.x? If ever it matches, I suggest you to open a chat or online case with NETGEAR Support at anytime for further assistance. It would be best if you will allow the support expert to remotely access the settings of your FVS318N for troubleshooting.
Regards,
DaneA
NETGEAR Community Team
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