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Forum Discussion

talbal's avatar
talbal
Aspirant
Mar 02, 2017
Solved

VPN05L

Hello

I have tried to activate a license vpn from vpn05l and it has indicated that there isnt conection to internet. I returned to try to activate the license and the message is "the license key are in use".

"Error de activacion 33. Esta licencia ya esta activado en otro equipo"

What can I do?

 

Thanks.

Troubleshooting
  • JohnRo's avatar
    JohnRo
    Mar 16, 2017

    Hi talbal, 

     

    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

     

    Thanks,

4 Replies

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Mar 03, 2017

    Hi talbal, 

     

    How many of the items are already used? Have you tried uninstalling the software and reinstalling it back again(make sure that the PC is connected to the internet upon uninstallation and reinstallation)? 

     

    Thanks,

    • talbal's avatar
      talbal
      Aspirant
      Mar 05, 2017

      Hi JohnRo
      Thera are 4 licences already used. The date of their activations:

      26/07/2016
      26/07/2016
      08/08/2016
      08/08/2016

       

      Yes, I have tried uninstall and reinstall it back again with connection to internet.

    • JohnRo's avatar
      JohnRo
      NETGEAR Employee Retired
      Mar 06, 2017

      Hi talbal, 

       

      If I will request for a reset this will also the 4 licences already used. But this won't really be a big problem. You'll just have to re-enter the licenses when prompted. Can you please PM me the license number? 

       

      Thanks,

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Mar 16, 2017

        Hi talbal, 

         

        We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
        If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

         

        Thanks,

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