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Forum Discussion

Danielatgordonc's avatar
Danielatgordonc
Aspirant
Jan 25, 2022

slow wifi speed when using iphone with WAX630

  Hi, ,my office are using WAX620 & WAX630, we found all device can connect to internet smoothly, except iphone(from old model to the latest one), the symptom is, those iphone device can connect to ...
RaghuHR's avatar
RaghuHR
NETGEAR Expert
Jan 25, 2022

Hi Daniel,

 

Please mention the model of iphone and iOS version?  Hope your mobile data connection is not enabled. 

Let us know your ISP speed and how much you are getting on iPhones?

 

Thanks,

Raghu

  • Danielatgordonc's avatar
    Danielatgordonc
    Aspirant
    Jan 28, 2022

    Hi Raghu,

     

    The iOS version from 15.1.1 to 15.3

     

    The ISP internet speed is 500MB, when running the speed performance test (e.g. www.speedtest.net), D/L speed is almost 500Mbps.

    But when user start to use the phone app(e.g. youtube, FB, IG...) , you can see the loading speed is very slow, especially during the app start up period.

     

    We did performance the test with Andriod phone together with iPhone, you can see the big different on it.

     

    FYI, we cannot find the similar symptom when we try to use our old AP router.

     

    Please advise what we can do next, thanks.

     

     

    • RaghuHR's avatar
      RaghuHR
      NETGEAR Expert
      Feb 01, 2022

      Hi Danielatgordonc 

       

      Could you please backup your configuration and send me the backup files to us? Send me via PM to download.

       

      Thanks,

      Raghu.

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