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kenkel98's avatar
kenkel98
Tutor
Apr 21, 2020
Solved

Unable to login after reset - AC2000/WAC124

I installed a Netgear AC2000/WAC124 for a client about a year ago. We were having issues so I reset the router. Now, I can't log back in to the router.   When originally setup, I was forced to us...
  • RaghuHR's avatar
    RaghuHR
    May 06, 2020

    Glad to hear that it is working.  You can close this thread by clicking on "Accept as solution" 

     

    Feel free to reach us if you have any questions.

     

    Thanks,

    Raghu

schumaku's avatar
schumaku
Guru - Experienced User
Apr 23, 2020

Does the device pull an IP from a DHCP server? Think about the fact that the device does default to AP mode on older firmware...

kenkel98's avatar
kenkel98
Tutor
Apr 23, 2020

Yes, it pulls from my other router.  Problem is, I have reset the device and now cannot login to Web page setup.  Email address is not what I used originally to setup the router so I can't reset password or anything.  I miss the days of just entering the default IP and logging in to setup a router.  I am working with another Netgear tech via PM, he found email assigned to this router.  I need to either get it into router mode or get the device assigned to my email address or get the password reset on the Netgear webpage so I can once again have access to the router.  One thing for sure, I will never purchase this model again.  I am IT tech, have been since the early 80's.  I have never had this much trouble with any device, router or firewall.  I have sold 2 or 3 of these units, this is the only one I have had issues with but right now this particilar device is worthless to me.  I will end up having to purchase my client another router if I can't get back into this one.

Thanks for your input and help, I appreciate everyone who has offered assistance.

Ken

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert
    May 04, 2020

    Hi kenkel98 

     

    Hope you are able to register and login now with your new email address.  Please share your feedback.

     

    Thanks,

    Raghu

    • kenkel98's avatar
      kenkel98
      Tutor
      May 05, 2020

      Hi Raghu,

       

      Yes Sir, that took care of it.

       

      I was able to login and register to my email account and then was able to reprogram the device.

       

      Thank you for your help, it is greatly appreciated.

       

      Ken

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert
        May 06, 2020

        Glad to hear that it is working.  You can close this thread by clicking on "Accept as solution" 

         

        Feel free to reach us if you have any questions.

         

        Thanks,

        Raghu

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