Support representative contacted me 3 hours after scheduled time and stated there was a power outage that delayed contact. Since I was not at home I asked him to email me the information needed as he is going to pass it to the engineers for review. Information received requested for the serial number of my unit for a 4th time which is beyond frustrating but the additional data requested has nothing to do with my issue. I had to respond again that all connectivity to the router is working the only issue is the Armor Trial service will not subscribe for use. My request to escalate to a supervisor was completely ignored. I love Netgear products but the support services has severly made me rethink which brand to buy in the future.

Current firmware or driver: V3.2.16.6
Hardware version confirmed:
Device Serial Number:
MAC address of the device:

PC Adapter name and model (MUST list all devices that are having the problem and include their name/model): No issues with device connectivity to router
Adapter's driver version:
Data Link Rate reported by Wireless Adapter:
MAC address of PC/client having disconnect issue:
Description of Environment (i.e. - distances, floor area, barries like walls, glass windows,ect ).
Has user tried connecting using closer range (i.e. 6 feet)?
How often is the disconnection?
Do all devices disconnect at the same time (list names and models)?
Channels tested:

Forum Discussion

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