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LC342's avatar
LC342
Aspirant
Apr 25, 2023

CAX30 - Getting t3 and t4 Timeouts constantly .

I have an xfinity 800 mbps plan.  Keep getting T3 T4 timeouts Looks like looking for channel 2 - 3 -4 The only upstream channels that are locked are 1 and 5 . Have Firmware v1.4.12.2     Do i need mo...
LC342's avatar
LC342
Aspirant
Apr 25, 2023
 
 
 
 
Sorry forgot event log 
 
 
Event Log
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TimePriorityDescription
2023-04-25 08:16:46Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:16:45Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:16:45Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:16:27Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:16:26Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:16:26Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:15:48Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:15:46Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:15:46Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:11:33Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:11:32Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:11:31Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:10:17Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:10:16Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:10:16Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:09:03Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:09:01Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:09:01Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:06:01Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:05:59Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:05:59Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:04:13Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:04:12Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:04:12Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:03:38Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:03:36Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:03:36Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:01:13Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:01:11Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 08:01:11Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:59:19Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:59:18Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:59:18Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:56:34Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:56:33Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:56:33Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:56:21Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:56:20Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:56:20Critical (3)Ranging Request Retries exhausted;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
2023-04-25 07:53:05Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:8a:69:54;CMTS-MAC=00:01:5c:68:a2:92;CM-QOS=1.1;CM-VER=3.1;
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 25, 2023

Power levels and Correctables and such are good. 

 

However many Criticals are being logged that the ISP needs to review and resolve. Any Errors or Warnings should also be reviewed by the ISP. 

 

  • LC342's avatar
    LC342
    Aspirant
    Apr 25, 2023
    Thank you.