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CAX30 - Intermittent Internet
The problem still the same: Some of my devices not able to connect to the internet. I periodically have to reboot my router. My Netgear router status tells me the connection is Poor. I've also re...
Glad they got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
Any progress on this?
dave8 wrote:
The problem still the same: Some of my devices not able to connect to the internet. I periodically have to reboot my router. My Netgear router status tells me the connection is Poor. I've also reset my router but still the same. Xfinity shows there is a problem with this router model. See attachment for details regarding Netgear status.
There is still no improvement. The firmware version I'm running is v2.1.5.2. I manually changed 2.5 channel to 11 and 5.0 to 157, but still the same. I have Sonos audio that connects to WiFi and I left it ON all night and noticed the connection dropped overnight. Today, my mobile device would not connect to the internet. I need to turn the WiFi OFF and ON, but my connection to the internet is slow.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHow to copy the page as attachment to you?
Can copy and paste as plain text into the post box.
I'm not sure I understand. I'm on the cable connection status page on my router, but when I right click there is no
selection to copy (as Text) of the entire page.
Cable ConnectionCancel ApplyCable Diagnostic Status: Poor Action:
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary http://192.168.1.1/splitter.php.
3) Replace any required http://192.168.1.1/splitter.php.
4) Contact your service provider for troubleshooting help.Internet Access: Downstream Status: Upstream Status: Refresh Save Cable Diagnostic InfoFrequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1> Procedure Status Comment Acquire Downstream Channel 651000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD IPv6 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables 1 Locked 256 QAM 44 651000000 Hz -12.2 dBmV 37.6 dB 0 0 2 Locked 256 QAM 17 483000000 Hz -11.6 dBmV 38.2 dB 0 0 3 Locked 256 QAM 18 489000000 Hz -11.4 dBmV 38.2 dB 0 0 4 Locked 256 QAM 19 495000000 Hz -11.2 dBmV 38.2 dB 0 0 5 Locked 256 QAM 20 507000000 Hz -11.0 dBmV 38.3 dB 1 0 6 Locked 256 QAM 21 513000000 Hz -11.1 dBmV 38.2 dB 1 0 7 Locked 256 QAM 22 519000000 Hz -11.0 dBmV 38.2 dB 2 0 8 Locked 256 QAM 23 525000000 Hz -11.1 dBmV 38.2 dB 2 0 9 Locked 256 QAM 24 531000000 Hz -11.2 dBmV 38.1 dB 1 0 10 Locked 256 QAM 25 537000000 Hz -11.3 dBmV 38.1 dB 16 27 11 Locked 256 QAM 26 543000000 Hz -11.2 dBmV 38.2 dB 23 11 12 Locked 256 QAM 27 549000000 Hz -11.3 dBmV 38.1 dB 0 0 13 Locked 256 QAM 28 555000000 Hz -11.8 dBmV 37.9 dB 0 0 14 Locked 256 QAM 29 561000000 Hz -11.5 dBmV 38.0 dB 0 0 15 Locked 256 QAM 30 567000000 Hz -11.6 dBmV 38.0 dB 0 0 16 Locked 256 QAM 31 573000000 Hz -11.5 dBmV 38.0 dB 0 0 17 Locked 256 QAM 32 579000000 Hz -11.5 dBmV 38.0 dB 0 0 18 Locked 256 QAM 33 585000000 Hz -11.6 dBmV 38.0 dB 0 0 19 Locked 256 QAM 34 591000000 Hz -11.7 dBmV 38.0 dB 0 0 20 Locked 256 QAM 35 597000000 Hz -11.6 dBmV 38.0 dB 0 0 21 Locked 256 QAM 36 603000000 Hz -11.6 dBmV 38.0 dB 0 0 22 Locked 256 QAM 37 609000000 Hz -11.8 dBmV 37.9 dB 0 0 23 Locked 256 QAM 38 615000000 Hz -12.0 dBmV 37.8 dB 0 0 24 Locked 256 QAM 39 621000000 Hz -11.7 dBmV 37.9 dB 0 0 25 Locked 256 QAM 40 627000000 Hz -11.9 dBmV 37.9 dB 0 0 26 Locked 256 QAM 41 633000000 Hz -12.0 dBmV 37.9 dB 0 0 27 Locked 256 QAM 42 639000000 Hz -12.3 dBmV 37.7 dB 0 0 28 Locked 256 QAM 43 645000000 Hz -12.1 dBmV 37.8 dB 0 0 29 Locked 256 QAM 45 657000000 Hz -11.9 dBmV 37.8 dB 0 0 30 Locked 256 QAM 46 663000000 Hz -11.7 dBmV 37.9 dB 0 0 31 Locked 256 QAM 47 669000000 Hz -11.7 dBmV 38.0 dB 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 73 5120 Ksym/sec 16400000 Hz 48.8 dBmV 2 Locked ATDMA 74 5120 Ksym/sec 22800000 Hz 48.8 dBmV 3 Locked ATDMA 75 5120 Ksym/sec 29200000 Hz 48.5 dBmV 4 Locked ATDMA 76 5120 Ksym/sec 35600000 Hz 48.3 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Channel ID Frequency Power SNR/MER Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 48 688000000 Hz -11.7 dBmV 36.8 dB 1108 ~ 2987 1107000560 20 2 0 0 Hz 0 dBmV 0 dB 0 ~ 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1 Other 0 MHz 0 ~ 0 0 0 dBmV 2 Other 0 MHz 0 ~ 0 0 0 dBmV Extended Upstream Transmit Power Enable Extended Upstream Transmit Power Current System Time: 2023-04-21 13:50:03System Up Time: 3Days, 16:44:29