NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Continue to have problems with Google Home connection related to router
I have a Google Home speaker that continues to have connection issues related to my router. The speaker works when I connect it to other routers, so I'm fairly certain at this point that it is relate...
Thanks for your quick reply!!!
In response to your questions:
What channel configurations are currently set on the router for both radios?
Wireless Network (2.4GHz b/g/n/ax) = channel: auto
Wireless Network (5GHz a/n/ac/ax) = channel: 44
What are the basic tab and advanced wireless settings tabs currently configured for?
Everything is currently checked in advanced wireless settings.
Does this happen with Smart Connect disabled?
I tried disabling it and didn't notice a difference. I can give this another shot as I currently have Smart Connect enabled.
Does this happen with AX mode disabled under basic tab/wireless settings?
I have not tried this. I will try this next.
Whats the distance between the CAX30 and this one device?
They are in the same room, not very far away.
Is this the only device your having problems with?
It's only a problem with the Google Home speakers (I have more than one).
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I've reset and restared multiple times. I do not have a wired PC, though.
UPDATE but still not resolution đ
I tried disabling Smart Connect and unchecking AX mode. After a restart/reset, Google Home worked for about 5 minutes before losing connection again...
How many do you have?
Have you turned OFF all of these devices accept for one to see if problem continues?
Yes, I've tried everything! The problem is apparent in the Google Home app, too. It started working again right now. It just goes in and out... for no apparent reason.
Do you have any MAC address randomizers enabled on your phone or pads while at home? If so, try disabling this:
I'd make contact with Google as well since this is there product and seems to be only devices having problems?
Can post your Cable connections and Event logs pages for the modem and could review them to see if anything needs changing here but not sure if that would help with Google though. Seems like this is more of a app and wireless connection issue rather than ISP signal issue.
