NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Something I noticed in the “wireless settings” in the basic category were the channels
Hello all, I have a new development on my end. Something I noticed in the “wireless settings” in the basic category were the channels, and download speeds for 2.4 & 5 ghz were setup very strangely, ...
You have some Correctables that should be mostly zeros. Other then that logs look ok.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlShould help get the correctables down to zeros...
What Firmware version is currently loaded?
Not sure what you mean by "download speeds for 2.4 & 5 ghz were setup very strangely, with 2.4 set to a higher output than 5 ghz, and the channel for 5 ghz was set to a lower one"
Next time grab a screen capture and post so we can see what your talking about.
If it's all working, Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
FURRYe38 Sorry I haven't been able to post the logs and connection, along with screenshots. I can't find my post from earlier discussing my "fix", or your reply, but I have them now. The FW version is 1.4.12.2. Cable FW version is 1.04.10. My logs and connection are in the attached PDF
I can post any screenshots needed, and thanks for the tips/suggestions.
You have some Correctables that should be mostly zeros. Other then that logs look ok.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlShould help get the correctables down to zeros...