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Forum Discussion
Still on v2.1.5.2
I received the acceptance email on the 13th and still haven't received the new firmware. Still on v2.1.5.2.
I still have not received the beta firmware at this point. I'm still on v2.1.5.2. I turned off the traffic meter when the issue first occurred and Internet came back, but at much slower speeds. Ever since then, Internet speeds (WiFi) vary drastically anywhere from 8 Mbps to 25 Mbps. I am on an Xfinity 400 Mbps plan. Ethernet speeds are fine. I did perform a factory reset as well, but same issues.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Smart Connect enabled?
How do you have Advanced tab/Advanced/Advanced WiFi settings configured?
Are ethernet speeds good? What are you speed UP and DOWN that you pay for from the ISP?
After factory resetting the modem are you setting from from scratch using a ethernet connected PC and web browser or thru the NH app?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Using Auto. I will try those other channels.
Many Wi-Fi neighbors (apt building), but never was an issue before.
Is Smart Connect enabled? YesHow do you have Advanced tab/Advanced/Advanced WiFi settings configured?
Are ethernet speeds good? What are you speed UP and DOWN that you pay for from the ISP?Ethernet speeds are good, 460 Mbps down, 12 up. Pay for 400 down, 12 up (capped)
After factory resetting the modem are you setting from from scratch using a ethernet connected PC and web browser or thru the NH app? After reset used the Xfinity app to register, and the NH app to setup router.
Might try a factory reset and setup with a wired PC.
I see lots of Criticals in the event logs that the ISP needs to review and resolve.
What happens if you disable Airtime Fairness?
Please post the logs from the Cable Connections page please.
Airtime fairness on or off - same results. Speed goes back to normal for a few hours, then always reverts back to 8-9 Mbps.
Event Log attached.
