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V1.4.12.2 Not off to a great start.
So V1.4.12.2 was installed on my CAX30 overnight between Thursday 4/13 and Friday 4/14. Immediately we have issues with internet in our house. Phone and tablets have trouble loading pages. When toggle...
What devices are you speed testing on? Speed testing with NH app or Ooklas installable speed test app?
Do ethernet connected PC speeds look ok?
What channels are you using? I'm using 1 and 161 here.
After v1.4.12.2 was on your CAX30, Had a factory reset and setup from scratch been performed afterwards? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
Im also on v.12.2
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
The devices I’ve chiefly done the speed tests are an iPhone 12 Pro Max, Mac mini (M1, 2020), and a MacBook Pro (2016).
The first two devices are Wi-Fi 6, and the latter Wi-Fi 5. The iPhone and MBP showing similar Wi-Fi speeds (120-170mbps) for both web and app versions from Ookla, but the NH app (on iPhone only) tests at an average of 400mbps. The Mac mini is connected via gigabit ethernet and currently bats a solid 930mbps (Ookla web and app) where it performed slightly better at a solid 970mbps on versions prior to 1.4.11.2.
I had done a reset back when I had to manually install 11.2, but not for 12.2 yet. I’ll eventually write back with the status and logs as well!
The first two devices are Wi-Fi 6, and the latter Wi-Fi 5. The iPhone and MBP showing similar Wi-Fi speeds (120-170mbps) for both web and app versions from Ookla, but the NH app (on iPhone only) tests at an average of 400mbps. The Mac mini is connected via gigabit ethernet and currently bats a solid 930mbps (Ookla web and app) where it performed slightly better at a solid 970mbps on versions prior to 1.4.11.2.
I had done a reset back when I had to manually install 11.2, but not for 12.2 yet. I’ll eventually write back with the status and logs as well!
Lets try a FR and setup from scratch.
Be sure to not enable any Armor, SPC or Traffic Meter of the bat.
I'm seeing this on my iPhone 12 Pro Max with the NH app:
Was told this was max we'll see thru the NH app. Wired speeds with a ethernet connected PC gets me near my 900Mpbs and to spec 50Mpbs on the up though. I have a RAXE500 in wireless bridge mode connected to the 5Ghz radio on the CAX30. I see to spec speeds thru it as well.
Please also post the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router