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RickyDan78's avatar
RickyDan78
Tutor
Apr 15, 2023

V1.4.12.2 Not off to a great start.

So V1.4.12.2 was installed on my CAX30 overnight between Thursday 4/13 and Friday 4/14. Immediately we have issues with internet in our house. Phone and tablets have trouble loading pages. When toggle...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 17, 2023

What devices are you speed testing on? Speed testing with NH app or Ooklas installable speed test app?

Do ethernet connected PC speeds look ok? 

What channels are you using? I'm using 1 and 161 here.

 

After v1.4.12.2 was on your CAX30, Had a factory reset and setup from scratch been performed afterwards? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

 

Im also on v.12.2

 

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

 

Neodymium RickyDan78 

 

 

RickyDan78's avatar
RickyDan78
Tutor
Apr 17, 2023

FURRYe38 

Thank you for your response.  Just performed the factory reset again.  Let it come back up, and power cycled for 60 seconds.  Logged back in and performed complete set up from scratch. 

2.4 band is set to channel 1

5 band is set to channel 161

(Netgear support and I worked on setting the best channels in my location recently, and we have found these work best here)

Address pool range has now been set to 100-200. 

After this, wired to port 4 of the router, speeds (Ookla website) are reading 320Mbps down, 20-22Mbps up.

Below taken with Ookla installed app:

2.4 - between 74-105Mbps down, 20-22Mbps up.

5 - between 701-747Mbps down, 20-22Mbps up. 

Before factory reset some apps would not load, Netflix & Discovery+ would not load movies.  Since FR they seem to be working fine  We will continue to monitor this daily. 

 

Paste of event log:

TimePriorityDescription
2023-04-17 16:30:11Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-04-17 16:30:11Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:33Notice (6)Honoring MDD; IP provisioning mode = IPv6
1970-01-01 00:00:27Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:25Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-04-17 16:26:23Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-04-17 16:26:23Critical (3)SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:02:45Critical (3)No Ranging Response received - T3 time-out;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:02:42Critical (3)UCD invalid or channel unusable;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:90:f0:36:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:02:19Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:41Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=6c:cd:d6:81:01:1c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

 

Paste of Cable Connection:

<tabindex=-1>Startup Procedure</tabindex=-1>
ProcedureStatusComment
Acquire Downstream Channel447000000 HzLocked
Connectivity StateOKRegistration Complete
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDIPv6 only
 
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
 
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectabables
1Locked256 QAM4447000000 Hz-4.-5 dBmV44.3 dB00
2Locked256 QAM1429000000 Hz-4.-5 dBmV44.2 dB00
3Locked256 QAM2435000000 Hz-4.-5 dBmV44.2 dB00
4Locked256 QAM3441000000 Hz-4.-8 dBmV44.1 dB00
5Locked256 QAM5453000000 Hz-4.-4 dBmV44.2 dB00
6Locked256 QAM6459000000 Hz-4.-4 dBmV44.3 dB00
7Locked256 QAM7465000000 Hz-4.-4 dBmV44.2 dB00
8Locked256 QAM8471000000 Hz-4.-5 dBmV44.2 dB00
9Locked256 QAM9477000000 Hz-4.-6 dBmV44.1 dB00
10Locked256 QAM10483000000 Hz-4.-5 dBmV44.2 dB00
11Locked256 QAM11489000000 Hz-4.-8 dBmV43.9 dB00
12Locked256 QAM12495000000 Hz-4.-5 dBmV44.1 dB00
13Locked256 QAM13501000000 Hz-4.-6 dBmV44.0 dB00
14Locked256 QAM14507000000 Hz-4.-9 dBmV43.8 dB00
15Locked256 QAM15513000000 Hz-4.-4 dBmV44.1 dB00
16Locked256 QAM16519000000 Hz-4.-8 dBmV43.9 dB00
17Locked256 QAM17525000000 Hz-5.-4 dBmV43.5 dB00
18Locked256 QAM18531000000 Hz-5.0 dBmV43.6 dB00
19Locked256 QAM19537000000 Hz-5.-4 dBmV43.4 dB00
20Locked256 QAM20543000000 Hz-5.-5 dBmV43.4 dB00
21Locked256 QAM21549000000 Hz-5.0 dBmV43.7 dB00
22Locked256 QAM22555000000 Hz-5.-6 dBmV43.2 dB00
23Locked256 QAM23561000000 Hz-5.-8 dBmV43.0 dB00
24Locked256 QAM24567000000 Hz-5.-6 dBmV43.2 dB00
25Locked256 QAM25573000000 Hz-5.-8 dBmV43.0 dB00
26Locked256 QAM26579000000 Hz-5.-6 dBmV43.2 dB00
27Locked256 QAM27585000000 Hz-5.-8 dBmV43.0 dB00
28Locked256 QAM28591000000 Hz-5.-7 dBmV43.1 dB00
29Locked256 QAM29597000000 Hz-5.-9 dBmV42.9 dB00
30Locked256 QAM30603000000 Hz-6.-4 dBmV42.5 dB00
31Locked256 QAM31609000000 Hz-6.0 dBmV42.9 dB00
32Locked256 QAM32615000000 Hz-6.-5 dBmV42.5 dB00
 
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
 
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec16400000 Hz51.3 dBmV
2LockedATDMA25120 Ksym/sec22800000 Hz51.5 dBmV
3LockedATDMA35120 Ksym/sec29200000 Hz51.3 dBmV
4LockedATDMA45120 Ksym/sec35600000 Hz51.8 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0 dBmV
 
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
 
ChannelChannel IDIndicatorSubcarrier Zero FrequencyActive Subcarrier Number RangeTotal CodewordsUncorrectable Codewords
1193Non-Primary803.6 MHz148 ~ 394764971160
20Other0 MHz0 ~ 000
 
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
 
ChannelUpstreamIsMutedRanging StatusSubcarrier Zero FrequencyActive Subcarrier Number RangeSymbols Per FrameTx Power
1 Other0 MHz0 ~ 000 dBmV
2 Other0 MHz0 ~ 000 dBmV
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 17, 2023

    Ok, though power to the modem is with in specs, could check to see if the ISP would raise the power just a bit. Maybe up to -1 to 0db? 

     

    Correctables and un-correctables is zero so thats good. 

     

    Any Criticals seen in the Event logs needs to be reviewed by the ISP. Have NG check these as well. Includes any Warnings or Errors as well if seen here. 

     

    See how it goes and keep us posted. 

     

    • RickyDan78's avatar
      RickyDan78
      Tutor
      Apr 18, 2023
      FURRYe38
      This will sound strange, but my speeds continue to test great, however news apps and videos will not open when I am using the WiFi. (Android phone) If I toggle to cell data the apps and or videos load immediately. I would think that good speeds and pings would mean good connection.

      This did not happen before the beta firmware. 1.4.11.2 had much slower speeds however no loading issues. Just thought I would mention, as if this is due to the firmware, I am unable to use this for daily activities.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 18, 2023

        Is MAC ADDRESS randomizer enabled on the phone? 

        What OS is loaded on the phone?