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Forum Discussion
BR500 & Insight Support
I'm looking to get input on how I have them not renew the support by Insight given the fact that this unit is no longer supported. I can't seem to find any way to do it from my console or support page because this unit doesn't have support anymore and there doesn't seem to be a Insight support that seems readily accessible..
I've tried emailing support but that doesn't seem to go anywhere either.
1 Reply
Head to the Netgear Insight (Web) Portal using a browser.
Top right, with the "Hi ...", follow the [Account Management], then [Subscriptions].
Under the "Current Subscription" (only using this Insight Premium license type here at home, there is a [Cancel Subscription]). Similar for the individual "Device Credit Pack" list for the BR500 SKU/Key (marked with Auto Renewal "Yes") there is I'd expect to find an option to unsubscribe resp. cancel subscription.
support page because this unit doesn't have support anymore and there doesn't seem to be a Insight support that seems readily accessible..
On https://my.netgear.com/support/contact.aspx -> [Get Support] -> [Contact Support] ->
Product Technical Support [Open a support case]. In the pop-up with the list Serial Numbers selection, scroll down to "I have a Subscription Service". [Chat with us] is typically busy, [Call us] -should- work - but I can't get anywhere for a few months now. Today, the [Call us] popped-up a form - despite of being logged-in to my account with all data - requesting names, email, country, ...
Yes, that is a very poorly (inop-)working "support" system JulienR please. Don't let your SMB customers down please!
ve tried emailing support but that doesn't seem to go anywhere either.
There is no formal email support channel, essentially for decade(s).
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