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Forum Discussion
Cannot see Insight Instant Captive Portal
Hi I purchased the Insight Instant Captive Portal subscription and tried to follow this guide: https://kb.netgear.com/000061245/How-do-I-set-up-Insight-Instant-Captive-Portal-service The regu...
Welcome to the community! :)
The article: How do I set up Insight Instant Captive Portal service? is applicable to the following access points: WAC505, WAC510, WAC540, WAC564.
The firmware is 2.5.0.108 (I only get errors when trying to upgrade to the newest version).
I suggest you to download the latest Orbi Pro firmware v2.5.1.106 here then manually upload it to your Orbi Pro device. After upgrading to the latest firmware, kindly observe if the same problem will occur. You may want to reconfigure the captive portal settings as well.
Regards,
DaneA
NETGEAR Community Team
Hi DaneA and thanks for the reply!
I have now updated to the latest version, but still I don't see anywhere to configure this. It says here that the Instant Captive Portal is available for Orbi Pro as well. I already bought the Instant Captive Portal subscription too: https://investor.netgear.com/releases/press-release-details/2019/NETGEAR-Announces-the-Industrys-First-Cloud-Configurable-Commercial-Grade-Mesh-Network/default.aspx
It says here that the Instant Captive Portal is available for Orbi Pro as well. I already bought the Instant Captive Portal subscription too: https://investor.netgear.com/releases/press-release-details/2019/NETGEAR-Announces-the-Industrys-First-Cloud-Configurable-Commercial-Grade-Mesh-Network/default.aspx
With regard to your concern, let me inquire this to the higher tier of NETGEAR Support. I will post here once I got a feedback.
Regards,
DaneA
NETGEAR Community TeamI still can't get the captive portal to work. I sent 2 emails to support saying I want a refund and cancel the portal since it doesn't work and nobody can tell me how to set it up. Netgear hasn't even replied to those emails either.
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