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Forum Discussion
Solved
Firmware 2.3.1.100
I am not sure what to say about this new firmware. My parents alway taught me, “If you don’t have something nice to say, then say nothing at all”. Yet, I was also taught, “if you have a probl...
All,
We have received a list of comments from Flash008 and are reviewing them. Please note that there is nothing in the world that makes us happier than seeing happy and satisfied customers and users of our products. At NTGR, we take pride in our products and seek to please our customers.
In regards to the response that MrJosh provided, his point is that Orbi Pro was designed to be a DIY product for business owners that are not network engineers. I has the features to meet the needs of that group of users. But it looks like the success of the product, has resulted in unforseen expectations for features such as SNMP or Syslog which is not something that a small business owner would require.
in other words, Orbi Pro was not meant to replace a product like our WAC540 that has all kinds of bells and whistles.
Please bear with us as we are going through all the comments received which is a summary of all of your points and we'll have a dialogue and work through them.
Finally, we are doing our best to wow our customers, but please don't interpret this as commitment to implement features.
Orbi Pro Product Management
FYI...
Email sent to Netgear’s executive staff.
Patrick, or whom at Netgear this would concern,
First, my name is ########. You can reach me at this email or via telephone at ########.
I am writing you concerning a Netgear product problem you have and I believe will require higher-level intervention.
Please allow me to direct your attention to the Netgear Support forum. You can find it via these links.
I am a Netgear customer and I believe the Netgear Orbi Pro product team is unable to handle the proper management of his product. This mis-management is leading myself and others to believe Netgear is engaging in false advertising, bait-and-switch tactics, and other non-ethical practices. I am not sure if the root of this problem stems via leadership or via the overseas technical staff you may be using for this product. It may be caused by a lack of ability or other area of deficiency. But clearly, something is broken.
I am requesting someone within the Netgear executive office review this situation and provide any guidance and/or resolution possible.
Thank You,
#########
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