Firmware 2.3.1.100

MrJosh,

First, let me express appreciation for the bravery of your response. As you can see, we were expecting to be completely ignored. Hence, why I have begun communication with your executive team and other upper-level officials.

Unfortunately your response plays directly into the concerns I, and others, have expressed.

The list of features requested has “SEVERAL” replies from Netgear indicating, leading, implying and flat-out committing to the release of many of the features requested. I don’t have time to go back and find each Netgear response which states; “To be released in a future firmware”, “We agree with the request and are working on adding this soon”, etc, etc, etc. The valid point being, Netgear has responded in such a way to leave NO OTHER interpretation of, “The feature will be added”. For you to now claim “the features were reviewed, and engineering is PLANNING to implement these features only validated my comment of “When? Its been almost a year, no communication from Netgear, and it’s almost time that we move on to the next cycle of WIFI 6 products that Netgear is currently promoting”.

Furthermore, “At this time Orbi Pro does not support SSID separation on the wireless bands as well as vLAN supporting AP mode as these features being requested are found in our access point products and not Orbi”…Josh, MrJosh, Have you ever heard the term “double-speaking”?

1. “At this time”, implies something will happen in a future time.

2. “They have been submitted to engineering and have been under review”, implies you are still working on adding these features.

3. “I do not have a confirmation if they are planning on being implemented as we do offer wireless access points that support these features.”, implies you actually don’t know anything, and you are insinuating it will not happen because you don’t want Orbi Pro competing with other Netgear WIFI products.

4. “At this time the Orbi Pro does not support SSID separation on the wireless bands”, You do know you just released firmware 2.3.1.100 that “DOES” support SSID separation on the wireless bands via “profile 2”. So this statement from you is “WRONG” and shows an “intent” for Orbi to offer this in some capacity. Although, currently a useless capacity via firmware 2.3.1.100.

5. “as well as VLAN support in AP mode as these features being requested are found in our access point products and not the Orbi Pro.” Again, several Netgear responses showing a crystal clear plan to implement this feature “in a future firmware update”. Now, you imply that we must buy other Netgear products that offer these features as Netgear has no intent to implement these feature requests.

6. “As for improvements with Orbi Pro with Insight, any features being implemented with Insight is handled by our Insight team who do not develop the firmware builds for Orbi Pro.” Thank you for confirming the right hand does not talk to the left hand at Netgear. I think most of us learned that a long time ago….Or maybe only me. Your quality of software, technical and customer support, has reflected this truth abundantly over the last years.

MrJosh, looking back at you response. Do you now understand “double-speaking”. You say one thing, then your next words invalidate you previous comment.

MrJosh, it is not my intent to be rude, make fun, or cause an argument for the sake of arguing. I truly spent my very specious time writing these comments seeking a quality, timely, and truthful resolution. This is something others and myself seem to struggle deeply and widely with concerning Netgear. I don’t know your title within Netgear and your relationship with your teams and top level management. It is my “assumption” you are a mid or lower level employee (or contractor) who has the dirty job of reading and responding to this forum. Hence, I do not blame you for the Netgear Orbi pro short-comings, false advertising, bait-and switch tactics, ignoring the customer, incompetent software development, lack of software lifecycle releases, lack of product alignment, and Netgear inconsistency with responses throughout this forum and other forums as well. MrJosh, it’s not your fault (I assume), and again I applaud your bravery for responding to this thread.

Unfortunately your response only validates everything others, and myself, have claimed.

I am not the person who looks for lawsuits. I would much rather, shake hands, agree to disagree, I return your property, you return my property (money), we insure both parties can walk away without any hardship. But Netgear has really opened the door to SEVERAL arguments from MANY customers that you mis-led them. You advertised a product that does not perform well within it’s base functions. You committed to features that you have not and “imply” will not release. It’s all documented in this forum, Google cached, and sitting in many forum members email boxes. With the handful of attorneys I have interacted with, some looking for that quick blood sucking opportunity to make a quick dollar…..Netgear has really exposed themselves. I don’t know what country you sit in, but in The United States of America, we have MANY laws that are designed to punish companies and regular people whom sell “something”, that does not work properly, advertises and commits to features, only to not provide them, and expects to keep the money. I am “confident” each of these concerns a half-witty attorney could prove to a courtroom jury….

Many of your Orbi Pro customers will tell that Judge and Jury their purchase was solely based on advertisement and commitments communicated by Netgear. Many of these customers are well outside of their return policies and have no other method to seek reimbursement for a product that will never perform, meet or execute, the abilities they were led to believe were possible by Netgear.

This is bad business, unethical, immoral and in many countries…AGAINST THE LAW.

HINT: Apple has been sued for far, FAR, less. And they lost.

So, what can we do to work with NEtrgear to resolve these issues?

What expectations should be have concerning the features requested, and committed to?

What is an estimated timeline?

What method of recourse should Orbi Pro customers expect from Netgear if you are unable or unwilling to “make good” on your several comments, implies, and other mis-leading statements that we would get something you are now claiming we will not.

Thank You MrJosh for your help and communication. We look forward to a very quick reply. Perhaps you should involve your management before your executives have a chance to get involved. Executive staff loves a proactive employee. Just a suggestion. With the 100+ views within 24 hours on this thread, I assume, maybe, some of them, might be your bosses.

Goodnight