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Forum Discussion
Solved
Firmware 2.3.1.100
I am not sure what to say about this new firmware. My parents alway taught me, “If you don’t have something nice to say, then say nothing at all”. Yet, I was also taught, “if you have a probl...
All,
We have received a list of comments from Flash008 and are reviewing them. Please note that there is nothing in the world that makes us happier than seeing happy and satisfied customers and users of our products. At NTGR, we take pride in our products and seek to please our customers.
In regards to the response that MrJosh provided, his point is that Orbi Pro was designed to be a DIY product for business owners that are not network engineers. I has the features to meet the needs of that group of users. But it looks like the success of the product, has resulted in unforseen expectations for features such as SNMP or Syslog which is not something that a small business owner would require.
in other words, Orbi Pro was not meant to replace a product like our WAC540 that has all kinds of bells and whistles.
Please bear with us as we are going through all the comments received which is a summary of all of your points and we'll have a dialogue and work through them.
Finally, we are doing our best to wow our customers, but please don't interpret this as commitment to implement features.
Orbi Pro Product Management
I think the comments being made by all of you are great. I think we are making our opinions, facts and expectations very clear! At this time I have decided to “be quiet” for a few days. I am going to demonstrate patients now that we have a response from someone who is truly “influential”. If Nadar can’t resolve our problems, then no one can.
Having worked in the tech world for 2 decades I, and all of us, need to be realistic. It will take a few days for Nadar, and Netgear, to discuss things internally and prepare their response to this. I would expect to hear “something” that is “meaningful” by next week. This does not mean we should expect a new firmware with all our desires and problems fixed next week (LOL!!!). But we should get a SOLID response with a very clear list of Netgear commitments and estimate delivery dates.
So, let us continue to share our SPECIFIC concerns with Orbi Pro, and “try” to be clear, concise, offer recommendations, and be constructive.
The idea of this thread is to engage with Netgear with a common goal of resolution, but not to create “b!1$h” session. LOL!
Thank you all for joining me and sharing your thoughts and let’s continue to work together and make Orbi Pro something that matches expectations.
Having worked in the tech world for 2 decades I, and all of us, need to be realistic. It will take a few days for Nadar, and Netgear, to discuss things internally and prepare their response to this. I would expect to hear “something” that is “meaningful” by next week. This does not mean we should expect a new firmware with all our desires and problems fixed next week (LOL!!!). But we should get a SOLID response with a very clear list of Netgear commitments and estimate delivery dates.
So, let us continue to share our SPECIFIC concerns with Orbi Pro, and “try” to be clear, concise, offer recommendations, and be constructive.
The idea of this thread is to engage with Netgear with a common goal of resolution, but not to create “b!1$h” session. LOL!
Thank you all for joining me and sharing your thoughts and let’s continue to work together and make Orbi Pro something that matches expectations.
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