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Forum Discussion
Solved
Firmware 2.3.1.100
I am not sure what to say about this new firmware. My parents alway taught me, “If you don’t have something nice to say, then say nothing at all”. Yet, I was also taught, “if you have a probl...
All,
We have received a list of comments from Flash008 and are reviewing them. Please note that there is nothing in the world that makes us happier than seeing happy and satisfied customers and users of our products. At NTGR, we take pride in our products and seek to please our customers.
In regards to the response that MrJosh provided, his point is that Orbi Pro was designed to be a DIY product for business owners that are not network engineers. I has the features to meet the needs of that group of users. But it looks like the success of the product, has resulted in unforseen expectations for features such as SNMP or Syslog which is not something that a small business owner would require.
in other words, Orbi Pro was not meant to replace a product like our WAC540 that has all kinds of bells and whistles.
Please bear with us as we are going through all the comments received which is a summary of all of your points and we'll have a dialogue and work through them.
Finally, we are doing our best to wow our customers, but please don't interpret this as commitment to implement features.
Orbi Pro Product Management
Any update on this? I don't want this thread to die.
Ibmman69,
Have no fear. This thread is far from dead.
NaderA is currently on vacation and should return within the next week.
NadarA has the Orbi Pro team reviewing the entire forum, evaluating our requests (expectations), and determining thier response. We should expect this response within the next week shortly after NadarA’s return. This does not mean NEW FIRMWARE. It means Netgear will communicate to us thier commitments and set our expectations honestly and concisely. Some of us may not like the responses to some items, but I am confident they will hande most of our concerns.
So, let us keep this thread “on-topic”. Share your concerns, expectations, and remember....any complaint from you will require your recommendation(s). Don’t just complain.....We have the ear of some very high ranking Netgear staff and we need to establish a professional relationship with them, that involves working together to fix Orbi Pro and make it the product we expect and deserve.
Let us all enjoy a Happy Father’s Day. And for those without kids...a great weekend. Let us wait for Netgear’s response in the coming days.
Big thank you to flash008 for all the time and effort he is putting into this, we are lucky to have you on our side.
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