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Forum Discussion
Solved
Firmware 2.3.1.100
I am not sure what to say about this new firmware. My parents alway taught me, “If you don’t have something nice to say, then say nothing at all”. Yet, I was also taught, “if you have a probl...
All,
We have received a list of comments from Flash008 and are reviewing them. Please note that there is nothing in the world that makes us happier than seeing happy and satisfied customers and users of our products. At NTGR, we take pride in our products and seek to please our customers.
In regards to the response that MrJosh provided, his point is that Orbi Pro was designed to be a DIY product for business owners that are not network engineers. I has the features to meet the needs of that group of users. But it looks like the success of the product, has resulted in unforseen expectations for features such as SNMP or Syslog which is not something that a small business owner would require.
in other words, Orbi Pro was not meant to replace a product like our WAC540 that has all kinds of bells and whistles.
Please bear with us as we are going through all the comments received which is a summary of all of your points and we'll have a dialogue and work through them.
Finally, we are doing our best to wow our customers, but please don't interpret this as commitment to implement features.
Orbi Pro Product Management
Hello,
In regards to the SSID issue displaying multiples of the same SSID. Is it displaying duplicates of both the 2.5 and 5ghz frequencies? Does it remain or does the duplicate SSIDs disappear after some time?
Hi,
It's displaying duplicates and they do not disappear. It only affects Wifi 2 on firmware 2.3.1.100.
Downgrading to the previous firmware fixes this issue.
ThaMichie wrote:Since I upgraded to 2.3.1.100 Orbi sends out 2x the same SSID of network 2.
....
It's displaying duplicates and they do not disappear.
Complete unclear - where and how do you see the same SSID multiple times and/or where do you see duplicates?
I don't understand how difficult this can be...
Like I already said 2 times but will list the same info 1 more time:
1. All wifi devices show the SSID of wifi 2 (Employee network) duplicate and keep switching between both. (It's sending out the same SSID 2 times).
2. 2.4Ghz and 5 Ghz seperation is DISABLED.
3. I'm on firmware 2.3.1.100 where this bug happens, when I downgrade my wifi devices just show 1x the SSID of wifi 2 a,nd stay on it.
4. Resetting the devices or upgrading after the downgrade just presents the same bug.
It's completely clear for me that this is has something to do with the introduction of the 2.4ghz / 5ghz seperation feature as the previous firmware does not have the same behaviour.
Screenshot of my phone attached.
ThaMichie wrote:I don't understand how difficult this can be...
Like I already said 2 times but will list the same info 1 more time:
1. All wifi devices show the SSID of wifi 2 (Employee network) duplicate and keep switching between both. (It's sending out the same SSID 2 times).
It was difficult to understand because all radios on the Orbi are configured to the same SSID, so announcing the same name.... similar on a large scale WiFi deployment, there are many radios all using the same name, same SSID, but different BSSID (radio MAC). And normal wireless clients will show just the one SSID. The very same SSID does show up only once on the usual wireless clients - regardless if there are one, two, or ten AP radios in reach.
No idea what makes the wireless client list the apparently same SSIDs multiple times. Would require some further investigation. Does the "keep switching" (how do you know which is which?) happen between the 2.4 and 5 GHz or between different Orbi units? Unfortunately, the "connected devices" lists might not be updated in a very dynamic way - but here you might find some indications.
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