Forum Discussion

Aspirant

May 27, 2022

Netgear Orbi Pro SRR60 not showing all attached devices

I have the Netgear Orbi Pro SRR60, 1 router SRR60 and 1 satellite SRS60. I have the latest firmware V2.7.0.122 installed. The attached devices is still not working properly. There are still devi...

sovereign323

Aspirant

May 27, 2022

I have the Netgear Orbi Pro SRR60, 1 router SRR60 and 1 satellite SRS60.

I have the latest firmware V2.7.0.122 installed.

The attached devices is still not working properly. There are still devices not showing up. I mean how am I supposed to implement Access Control if the devices cannot even be listed properly ?

Also when using the app, and going to the network tree, when I click on the router it shows the devices connected to it for 1 sec and then it shows "No devices connected". Same thing happens when I go to the satellite. Shows connected devices for 1 sec and then just reverts to "No devices connected".

Is there another firmware update coming, or are you done working on this product ? Really pathetic marketing a product as "Pro" and then years later it is still not in good working order. I honestly do not think I will be purchasing Netgear equipment again in the future.

Please advise.

sovereign323
Aspirant
May 31, 2022
Netgear not even going to bother to reply ?

I just noticed now DDNS also never works. The response when clicking on show status under Dynamic DNS settings:
No update action. There is no IP address on the Internet port.

That is just garbage. There is most definitely an IP address on the internet port.

Disabling DNS and re-enabling it fixes it again, but that kind of defeats the purpose of Dynamic DNS. How will I access my devices remotely if my IP is not updated at the DDNS provider when it changes on the router. I see this is a very common problem on Netgear devices.
- DaneA
  NETGEAR Employee Retired
  May 31, 2022
  sovereign323,
  
  Let us try this. Kindly update the firmware to v2.7.1.108 then observe if the same issue occurs. You can download firmware v2.7.1.108 here. If ever the same problem happens, kindly open a support ticket with NETGEAR Support here at anytime for further investigation.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team