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Forum Discussion
Theok
Feb 08, 2024Tutor
Not sure what is EOL on the webpage for SXK50
Orbi Pro SXK50 | WiFi 6 System | NETGEAR Support On the above page it shows that "This product/software is end-of-life." Not sure if this is referring to the hardware or software (Insight Pre...
plemans
Feb 09, 2024Guru - Experienced User
Really surprised on the EOL for it. It was just released in 2022.
schumaku
Feb 09, 2024Guru - Experienced User
EOL is when the factories are no longer abvle to manufacture an SKU, for example because some key components are not easy replaceable, or wores .. no longer available in the market.
Still, I really I don't appreciate hat Netgear still fails to publish inbdustry-standard product-life-cycle information in time. This includes the inability for maintaining making the LoV available along with the firmware and the many documentations (QSG, UG, ...).
- plemansFeb 09, 2024Guru - Experienced User
Dang, I just looked through the EOL list for the business products, and the whole 30 through 80 series is EOL.
https://www.downloads.netgear.com/files/netgear/pdfs/EOL.pdf
Surprises me since it's still in retail channels. (not Netgear)
Netgear pulled all their business Orbi Pro devices from their site as well.
https://www.netgear.com/business/wifi/mesh/
Looks pretty empty.
Guess I'll have to stop recommending those devices. That is a bummer as I really liked recommending them for those businesses who were self-managed and just needed a little extra coverage and features. I'm not quite familiar enough with the Insight-managed mesh features to recommend them to newbies.
- FURRYe38Feb 09, 2024Guru - Experienced User
Wondering if NG maybe bailing on Orbi Pro for business all together or maybe pro maybe in the wings for WiFi 7. 🤔
- TheokFeb 09, 2024Tutor
OK, so it's EOL. What does that mean? The page says that 5 yrs of NETGEAR Insight Premium Subscription is Included and just below mentions EOL.
Again, what does that really mean? Product is released in 2022 and EOL in 2024? How about firmware upgrades, addressing security issues?
I just don't get it. Seems like a policy that some no-name electronics manufacturer would do. I sent in the question to support and am waiting for a response. Held off on purchasing a set because of this question.
- schumakuFeb 09, 2024Guru - Experienced User
EoL in Netgear terms (not mine) is that we can't order these devices from the factory anymore. EoL does not mean you can no longer operate these devices, and they ned to be replaced. Maintenance, support, and security updates continue to be available.
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