NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
chadonmac
Jan 09, 2021Initiate
Orbi firmware V2.6.0.108 no longer allows Orbi App connection
I let the Orbi insight app update my router and satelites to V2.6.0.108 and now i am unable to connect to my network through the local Orbi App. I have tried all troubleshooting steps(I could connec...
DJHazmat
Jan 22, 2021Star
Same to me as as well. Updated the SRS60, SRR60, and the RB50Y to 2.6.0.108 and lost the Orbi App connection. I contacted support and the response from netgear was that it was intentional. That the ability to support both Insight and Orbi app was too much for them and from 2.6 on only the Insight app would be supported. I then download and installed the Insight app, registered my Orbi Pro router and voila - the support for the router is horrible. It doesn't show connected devices, it doesn't let you modify the settings, it only let's you reboot the router(and presumably satellites too). With that , Netgear also dropped the free version of Insight(you still get a trial) in fovor of a subscription. Since I can't really manage the router and network with the Insight app, I won't be subscribing. Oh, and BTW, they said if I still wanted to use the Orbi App, I could downgrade the firmware. But of course, then I'm stuck with no further enhancements or bug fixes for the Orbi Pro system.
Another thing, has anyone noticed that the wifi internet connections are dropping constantly with the new firmware? Seems every 15 or 20 minutes that my laptop loses access to the internet and I have to toggle the wifi off and then on(or disconnect from the network and reconnect) to get internet access back. It started on 2.5.5.100 and continues on 2.6.0.108. I don't remember it being so frequent on 2.5.4.104. I can verify that I still have an IP address, but am unable to ping my router. I've checked for OS updates, etc. to make sure that isn't it. It happens on my iPad, and my phone too!
RaghuHR
Jan 25, 2021NETGEAR Expert
Hi DJHazmat
Could you please send debug logs for your wifi drop issue? You can upload the debug onto google drive and send me the link via PM.
Mention the MAC address of the devices which are getting disconnected.
Thanks,
Raghu
- DJHazmatFeb 04, 2021Star
Hey Raghu, thanks for the offer. Unfortunately, I downgraded the firmware on the SRR60, SRS60 and the RBY50 back to 2.5.4.104 which was the last firmware where I didn't get constant drops. Everything for me is as stable as it ever was now. the issue I had with this fw version was that I had to reboot the router every couple of days. So I can live with that instead of getting connections dropped throughout the day.
Oh, and BTW, my Genie Aladdin Connect started working again after downgrading. I'm going to open a thread elsewhere for that.
- cecltdFeb 05, 2021Tutor
It's very weired to fix the problem by downgrading the firmware.
So what is the point of publishing a new firmware? Not to fix problem but to create problems and shows you the old firmware is better?
- dirFeb 05, 2021ApprenticeI’m pretty sure that the reason they’ve updated the firmware is to move customers onto their new business model. It’s not about fixing and adding features; it’s about forcing customers to use a changed service that brings in new revenue streams.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!