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Forum Discussion

chadonmac's avatar
chadonmac
Initiate
Jan 09, 2021

Orbi firmware V2.6.0.108 no longer allows Orbi App connection

I let the Orbi insight app update my router and satelites to V2.6.0.108 and now i am unable to connect to my network through the local Orbi App.  I have tried all troubleshooting steps(I could connec...
RaghuHR's avatar
RaghuHR
NETGEAR Expert
Jan 25, 2021

Hi DJHazmat 

 

Could you please send debug logs for your wifi drop issue? You can upload the debug onto google drive and send me the link via PM.

Mention the MAC address of the devices which are getting disconnected. 

 

Thanks,

Raghu

DJHazmat's avatar
DJHazmat
Star
Feb 04, 2021

RaghuHR 

Hey Raghu, thanks for the offer. Unfortunately, I downgraded the firmware on the SRR60, SRS60 and the RBY50 back to 2.5.4.104 which was the last firmware where I didn't get constant drops. Everything for me is as stable as it ever was now. the issue I had with this fw version was that I had to reboot the router every couple of days. So I can live with that instead of getting connections dropped throughout the day. 

Oh, and BTW, my Genie Aladdin Connect started working again after downgrading. I'm going to open a thread elsewhere for that. 

  • cecltd's avatar
    cecltd
    Tutor
    Feb 05, 2021

    It's very weired to fix the problem by downgrading the firmware. 

     

    So what is the point of publishing a new firmware?  Not to fix problem but to create problems and shows you the old firmware is better?

     

    • dir's avatar
      dir
      Apprentice
      Feb 05, 2021
      I’m pretty sure that the reason they’ve updated the firmware is to move customers onto their new business model. It’s not about fixing and adding features; it’s about forcing customers to use a changed service that brings in new revenue streams.
      • Tonytonytony's avatar
        Tonytonytony
        Tutor
        Feb 05, 2021
        Tried the insight app and did not like it with the new firmware upgrade, downgrade back down.
        Now, let’s say I upgrade my firmware back to 2.6.0.108 and keep it.. I lose the orbi app... So, now I use Insight and I only have 1 month free? Then I have to pay to keep using the app? Doesn’t make sense or am I missing something?. is there another app I can use? What’s the point of buying an Orbi Pro? I noticed a new Orbi app update 3 days ago, does that fix the issue with using Pro on the new firmware? I don’t want to upgrade back to 2.6.0.108 to downgrade back again.

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