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Forum Discussion
Orbi Pro SRR60 not showing clients after 2.5.4.104 firmware update
Since updating our SRR60 router with 4 SRC60 sattelites to firmware 2.5.4.104, connected clients do not show up on the Insight App or Insight Portal. They are displayed on the router interface. Any...
Can you try to disconnect one of the connected wireless clients then reconnect again to the SSID of the SRR60 and check if the wireless client still won't how up on the Insight App or Insight Portal?
Also, have you already updated the Insight App to v5.11.19?
Regards,
DaneA
NETGEAR Community Team
I had one of our wireless clients disconnected from the SSID and reconnected but it still does not show up on the app or portal.
But it's not just wireless clients that are not showing up it's wired and wireless. Currently we have 10 wired clients and 63 wireless clients that show on the router interface but none of them show up as a connected client on the app or portal.
The app is updated to version 5.11.19.
Thanks,
Dan
I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation.
Regards,
DaneA
NETGEAR Community Team
hi, is there any update on this issue?
Today, I got upgraded to Netgear Insight Premium and I do not see any device that is connected to one of my Satellites.
kind regards
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