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Forum Discussion
borav
Jun 23, 2022Tutor
ORBI AC3000: Satelitte looses connection but does not reconnect
Our system: ORBI PRO AC3000 with 2 Satelites (daisy-chained) Firmware: V2.7.2.102 We have a system running in a remote location. The second satellite connects to the first satellite (daisy-chai...
borav
Jun 25, 2022Tutor
Router and Satelites run with Firmware V2.7.2.102
> What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I can't proivde this info currently. The installation/buliding is 3 h travel away, that's my problem that I have troubles in this remote location
> What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)?
It's a large multistory home (wood/concrete):
- Router on base floor
- Sat.1 on the first floor, about 10..12 m (32..35 ft) "bee line" distance (Signal Fair 79 dBm)
- Sat 2 on the third floor, about 11 m (32 ft) "bee line" from Sat 1 ( (Signal Fair 79 dBm, sometimes I see "poor")£
The question remains:
- Why doesn't a satellite connect automatically when it loses connectivity?
- Why do I have to manually restart the router and then it works again for some time?
- Do I have to install a timer on a satellite so that I can be sure that if the connection is lost, the system will restart at least 1x a day? Can such a function not be implanted in the firmware to provide a stable system?
We chose Orbi Pro because we want to have a stable system on sites.I'm grateful for any help/tip.
douglas_cheung
Sep 04, 2022NETGEAR Expert
Hi,
Let me take a look at this problem.
We don't have firmware update on Orbi Pro WiFi 5 any more, unless it is due to a security vulnerability found. I hope you understand. Technology moves forward and we have no choice but move along as well.
Let me check with our internal data base and see if there is a relevant case.
Thank you,
Doug
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