Forum Discussion

Tutor

Mar 16, 2021

SRR60 / SRS60 Firmware Version 2.6.2.200

With the automatic update of the new firmware, v 2.6.2.200, we began having issues connecting to sites on the internet. Troubleshooting showed a failure in name resolution. I noticed in the chan...

rberna3486

Tutor

Mar 17, 2021

I'm having problems since firmware version 2.6.2.200 was automatically updated. It would stop connecting to the internet and the router would light magenta.

Notice the attached chart that everything was working great until my router firmware was updated! PLEASE FIX THIS ISSUE!!!!

I tried downgrading but the web client does not allow me to do this. Also the web client has disabled the ability to disable the automatic updates. WHY!!!!

rberna3486

Tutor

Mar 18, 2021

It went down two times last night! I'm just wait for Netgear to response.

I'm question my future future purchases with Netgear products

RaghuHR
NETGEAR Expert
Mar 18, 2021
Hi rberna3486 dpm416

Please send us the debug logs or diagnostic logs ( from Insight). We will check the logs and update.

Thanks,

Raghu
- Retired_Member
  Mar 19, 2021
  This seems to be the normal message from Netgear......send the debug logs......
  - rberna3486
    Tutor
    Mar 19, 2021
    I turned on the debugger and it’s working so far.
    
    They should at least give the end users the option to update the firmware.