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Forum Discussion

dpm416's avatar
dpm416
Tutor
Mar 16, 2021

SRR60 / SRS60 Firmware Version 2.6.2.200

With the automatic update of the new firmware, v 2.6.2.200, we began having issues connecting to sites on the internet. Troubleshooting showed a failure in name resolution.   I noticed in the chan...
rberna3486's avatar
rberna3486
Tutor
Mar 18, 2021

It went down two times last night! I'm just wait for Netgear to response.

 

I'm question my future future purchases with Netgear products 

RaghuHR's avatar
RaghuHR
NETGEAR Expert
Mar 18, 2021

Hi rberna3486  dpm416 

 

Please send us the debug logs or diagnostic logs ( from Insight). We will check the logs and update.

 

Thanks,

Raghu

  • Retired_Member's avatar
    Retired_Member
    Mar 19, 2021

    This seems to be the normal message from Netgear......send the debug logs......

     

     

    • rberna3486's avatar
      rberna3486
      Tutor
      Mar 19, 2021
      I turned on the debugger and it’s working so far.

      They should at least give the end users the option to update the firmware.
      • dpm416's avatar
        dpm416
        Tutor
        Mar 19, 2021

        The SRR60 has a check box that enables automatic updates. Unchecking it makes it manual mode. You get a purple banner telling you that an update is available when you are on the router's admin pages. 

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