Forum Discussion

Tutor

Mar 16, 2021

SRR60 / SRS60 Firmware Version 2.6.2.200

With the automatic update of the new firmware, v 2.6.2.200, we began having issues connecting to sites on the internet. Troubleshooting showed a failure in name resolution. I noticed in the chan...

BooJangles

Apprentice

Mar 19, 2021

RaghuHR

dpm416 Thank you for your post.

I am experiencing the same issue since the firmware update. It's definitely a DNS issue and random when it decides to occur. Some clients may experience it and others not.

To confirm it was DNS related I went to one of the clients that was having issues and manually put in a public DNS server and everything started working. When set back to auto it broke again.

I am currently setup to get DNS automatically from ISP. I chose to check the "Use these DNS Servers" box and manually entered my ISP's servers. I also manually set them in the Lan Setup and rebooted.

After the firmware update I could expect this issue to arise almost daily, after manually setting the DNS it's been 3 days now with no issue.

Obviously not ideal to have to do this.

BruceGuo
NETGEAR Expert
Mar 19, 2021
BooJangles

Currently our devloper team found a critical issue that may cause DNS daemon may restart often so that WAN is unstable.

See if you can change traffic meter setting to help narrow if that's the root cause. Please check my post.

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/SRR60-dropping-connection-and-DNS-since-2-6-x-x-updates/m-p/2072486/highlight/true#M3235
RaghuHR
NETGEAR Expert
Mar 19, 2021

Could you please check the following for your internet disconnection issue?

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/SRR60-dropping-connection-and-DNS-...

We are suspecting a software bug triggered by daylight saving starting from Mar 14 in the US timezone.

Can you help me confirm the issue is gone by changing the value from “0:00 am” to “1:00 am” in traffic counter setting (or you can disable it if you don't use it). See below picture.
- BooJangles
  Apprentice
  Mar 19, 2021
  Making the change and applying seems to have fixed the issue. I did not reboot.
  
  By the way, this issue also exists for RBR50 firmware 2.7.2.104.
  - BruceGuo
    NETGEAR Expert
    Mar 19, 2021
    It sounds good. Please monitor for a few days. You are right. We have noticed the bug impact some Orbi and Orbi Pro models because the feature uses the same library. We are fixing it.
    
    Bruce