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Forum Discussion

mgdurand1's avatar
mgdurand1
Luminary
May 16, 2019

2 Armor subscriptions - how to deactivate trial so paid subscription will show in device

Had to do a factory reset of my Orbi router as am having lost ocnneciotn problems.  I note in my Orbi app that I had no Armor subscription activated, so I redownloaded the Orbi app after deleting it and it found my setup.  Unfortunately, there are two Armors showing.  The trial is active and is shown as on a device.  The year's paid is also active but says in 0/0 devices.  Anyone know how to delete the trial and re-activate the paid subscription, or will the trial just go away after the remaining days on my original trial (it shows 73 days left) and then my paid subscription will become active on my Orbi?  Thanks in advance.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 16, 2019

    Please post about this in the Armor forum:

    https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor


    Good Luck. 

    mgdurand1 wrote:

    Had to do a factory reset of my Orbi router as am having lost ocnneciotn problems.  I note in my Orbi app that I had no Armor subscription activated, so I redownloaded the Orbi app after deleting it and it found my setup.  Unfortunately, there are two Armors showing.  The trial is active and is shown as on a device.  The year's paid is also active but says in 0/0 devices.  Anyone know how to delete the trial and re-activate the paid subscription, or will the trial just go away after the remaining days on my original trial (it shows 73 days left) and then my paid subscription will become active on my Orbi?  Thanks in advance.