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Forum Discussion
850 and Ubos phone
We have been trying to use a Uboss internet phone setup for some weeks. Calls are basically a nightmare in how hit and miss they are. Uboss have told my ISP we are disconnecting every 60 seconds but N...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Have you put this phone device into the RBRs DMZ?
Is this phone device wireless or wire connected to the system?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Does this happen with the RBS turned OFF?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
- Sorry spellings but I am dislexic
I have added it to the DMZ now, hot nights stoping sleeping have some benifit. I had already had the router off but done so again after adding to the DMZ.
As to the rest, no idea what the modem is, on fiber and its a white box. Cables are as supplied with Orbi and Cisco Phone box. Phone is linked via cable and have used a phone direct into the Cisco box with same problems.
2 other RBS probably nearer than 30 feet but the router is in what was a garage with a brick wall that effects wiFi so the first RBS is ethernet conexted. 3rd one is probably 30 feet vaway from 2nd one.
No idea what happens with RBS off to be honist I cant see why they would cause the signal between the Cisco and Uboss to keep disconexting but nothing else being effected.
I havent done a full reset, Im 80 and its all geting a bit much, we are really thinking of going back onto a land line that bjust alows phone calls whan you make them not messing about for weeks trying to get calls over the web that dont work most of the time!