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Forum Discussion

mgdurand1's avatar
mgdurand1
Luminary
May 19, 2019

Anyone seeing internet connection drops with Armor enabled?

I installed Armor on my 2 1/2 year old Orbi and started having internet drops once I streamed content on my TV.  I had the same issue when I thought I had removed Armor but apparnetly I had not.  I f...
splatooft's avatar
splatooft
Aspirant
Oct 11, 2019

Having same issue it seems. Internet just randomly stops. Can't access router dashboard. Unplug/plug back in, then it's back for a while. Tested all the cables, they're good. Called the ISP, no downtime of modem. Unfortunately just paid for Armor subscription. 

mgdurand1's avatar
mgdurand1
Luminary
Oct 11, 2019
Exact same issue. Did all the recommended fixes with no results. Thought my router went bad. Replaced it. Same issue. Returned router and got Bitdefender to do a full refund. It is not ready for prime time. Have not had the issue since removing Armor.
  • DawMatt's avatar
    DawMatt
    Tutor
    Oct 14, 2019

    Hi All,

     

    Thanks for confirming I'm not going crazy.

     

    I've only had Armor activated on my RBR50 for less than two days and I've already had 4 internet dropouts that required rebooting my router and satellite. That is more reboots than I've needed over the past 9 months in total since buying the device.

     

    I'm surprised there isn't a firmware update for what is obviously a problem to do with this new offering they are trying to sell. I guess my free trial is going to go to waste now, because I'm not going to put up with this level of unreliablility. This new Armor offering is a nice idea but in practice it is worse than useless and I'm disabling it now.

     

    UPDATE: I do also have the Circle option enabled. After reading another post, I'm wondering whether others in this thread also have Circle active. It is possible this internet connection drops are more frequent when multiple optional services are active on the same Orbi.

     

    Thanks, Matt

    • Orbi-Roc's avatar
      Orbi-Roc
      Luminary
      Oct 14, 2019

      Hi DawMatt . As I wrote in my earlier post, the only time I experienced internet drops was when I had the daisy chain option enabled with only one Orbi satellite. If you only have one satellite, daisy chain will slow down your network and cause regular internet drops -- at least, this has been my experience. My Armor 90-day trial subscription ran out and have not yet decided to purchase a one-year subscription. However, during the trial period, I added a second Orbi satellite and re-enabled daisy chain; and everything was working fine, with no interruption whatsoever. Circle is not active, never was. 

      • DawMatt's avatar
        DawMatt
        Tutor
        Oct 14, 2019

        Thanks Orbi-Roc .

         

        I've now disabled the daisy chain option. Once I've proven that the network is stable again I might give it another go. Though it seems strange we need to disable a default setting for a new product feature to work. 

         

        Thanks, Matt

  • jmorris1747's avatar
    jmorris1747
    Aspirant
    Jan 07, 2021

    The same intemittent Network drops and the only fix is to reset the router. I finally disabled the the Armor on my router and have not had anymore issues. 

    • ShawnKR's avatar
      ShawnKR
      Initiate
      Feb 01, 2021

      I'm having the same issue.  Sadly, I just purchased the Armor.  Ever since it has been activated I've been having problems with Internet connectivity.  Oddly, my VOIP phone and email still work, just not the internet. Well, my TIVO minis lose connection to the main TIVO as well. Rebooting the router has been the only solution. I've turned off Armor to see if that fixes the problem.  

      • PhilipJA's avatar
        PhilipJA
        Tutor
        Feb 01, 2021

        Easy fix: just disable Armor and problem goes away.

        Not the correct fix of course but until they fix Armor......