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Forum Discussion

mgdurand1's avatar
mgdurand1
Luminary
May 19, 2019

Anyone seeing internet connection drops with Armor enabled?

I installed Armor on my 2 1/2 year old Orbi and started having internet drops once I streamed content on my TV.  I had the same issue when I thought I had removed Armor but apparnetly I had not.  I f...
mgdurand1's avatar
mgdurand1
Luminary
Oct 11, 2019
Exact same issue. Did all the recommended fixes with no results. Thought my router went bad. Replaced it. Same issue. Returned router and got Bitdefender to do a full refund. It is not ready for prime time. Have not had the issue since removing Armor.
DawMatt's avatar
DawMatt
Tutor
Oct 14, 2019

Hi All,

 

Thanks for confirming I'm not going crazy.

 

I've only had Armor activated on my RBR50 for less than two days and I've already had 4 internet dropouts that required rebooting my router and satellite. That is more reboots than I've needed over the past 9 months in total since buying the device.

 

I'm surprised there isn't a firmware update for what is obviously a problem to do with this new offering they are trying to sell. I guess my free trial is going to go to waste now, because I'm not going to put up with this level of unreliablility. This new Armor offering is a nice idea but in practice it is worse than useless and I'm disabling it now.

 

UPDATE: I do also have the Circle option enabled. After reading another post, I'm wondering whether others in this thread also have Circle active. It is possible this internet connection drops are more frequent when multiple optional services are active on the same Orbi.

 

Thanks, Matt