NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Anyone seeing internet connection drops with Armor enabled?
I installed Armor on my 2 1/2 year old Orbi and started having internet drops once I streamed content on my TV. I had the same issue when I thought I had removed Armor but apparnetly I had not. I f...
Having same issue it seems. Internet just randomly stops. Can't access router dashboard. Unplug/plug back in, then it's back for a while. Tested all the cables, they're good. Called the ISP, no downtime of modem. Unfortunately just paid for Armor subscription.
The problem went away for a couple months. It's back to random failure
splatooft wrote:Having same issue it seems. Internet just randomly stops. Can't access router dashboard. Unplug/plug back in, then it's back for a while. Tested all the cables, they're good. Called the ISP, no downtime of modem. Unfortunately just paid for Armor subscription.
Firmware up to date. Lights on router all normal showing there's internet, but nope there's nothing. No lan, no wifi, no internet, therefore, no administrative dashboard. Have to unplug the router for 30 seconds. At least now it's not completely factory resetting the router as had been happening.
- Yeah, I've been trying to deal with the Orbi's endless random issues, but all these disconnects by the satellites, the web and app showing no satellites while I'm connected to the furthest one, missing devices that are streaming at the moment, and so many other issues, pushed me to find a different solution, so I'm retiring my Orbi system next week.
Too bad they were never able to fix some of the issues that make this otherwise powerful system a very expensive set of bricks.
splatooft wrote:The problem went away for a couple months. It's back to random failure
splatooft wrote:Having same issue it seems. Internet just randomly stops. Can't access router dashboard. Unplug/plug back in, then it's back for a while. Tested all the cables, they're good. Called the ISP, no downtime of modem. Unfortunately just paid for Armor subscription.
Firmware up to date. Lights on router all normal showing there's internet, but nope there's nothing. No lan, no wifi, no internet, therefore, no administrative dashboard. Have to unplug the router for 30 seconds. At least now it's not completely factory resetting the router as had been happening.
And I can't seem to find any older firmware to download. That was suggested by Netgear, but when I goto Netgear Community Downloads and put in the router model, it only shows the latest firmware.It's not even Armor anymore, everything is broken.
I just bought an Amplifi HD system, and an extra Amplifi HD router to mesh hardwired.
I'll just put the Orbi up for sale, at 1 router and 3 satellites, I should be able to get about 300 dollars and somewhat cover some of the cost for the Amplifi.
I wish you all good luck dealing with Netgear, I'm done getting the runaround from them with serious issues like this.
- I have been using orbi (rbk50) with Armor activated for almost 6 months and had never experienced any kind of connection problem. but since yesterday, I have noticed a certain limitation in navigation. some websites take a long time to load. photos and videos, practically do not open. the bank app does not load or log in, the same with skype. When I disabled Armor everything was back to normal. the firmware is up to date and it was a totally random problem. I do not know what to do.
