NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mgdurand1's avatar
mgdurand1
Luminary
May 19, 2019

Anyone seeing internet connection drops with Armor enabled?

I installed Armor on my 2 1/2 year old Orbi and started having internet drops once I streamed content on my TV.  I had the same issue when I thought I had removed Armor but apparnetly I had not.  I f...
dirceuguerra's avatar
dirceuguerra
Aspirant
Mar 05, 2020
is disabled and working perfectly. But shouldn't we expect it to work properly with active Armor?
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 05, 2020

Hi dirceuguerra, 

 

Absolutely! It is expected that Armor supported routers are functioning properly. 

 

Christian 

  • dirceuguerra's avatar
    dirceuguerra
    Aspirant
    Mar 05, 2020
    and to make matters worse, it is not a free service. I paid and I can't use it because it limits my internet. frustrating.
  • jjvoliver's avatar
    jjvoliver
    Apprentice
    Mar 05, 2020
    That's why I decided to go a more efficient, segregated way to finally have my network setup and secure the way I wanted.
    As you'll see in my first post, I already have a Cujo firewall, a Fing Box, and my mesh system. So, switched to an Amplifi HD system, and am now a happy camper. My RBK53 is going on eBay soon.

    Good luck with this guy's, seems like you'll need it.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 10, 2020

    Hello dirceuguerra, 

     

    I can assist with support reaching out to you for further investigation. If interested, please send me a private message with your contact info and serial number. In the meantime, may you let us know the current firmware version your Orbi units are on. 


    Thanks,

    Christian