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Forum Discussion
ARM-PYMT-EXP
Has there been resolution to this error message. It seems that after a renewal of services the nighthawk account is unable to recognize the new service contract. Support is able to see that the accoun...
If your Nighthawk account is unable to recognize your new service contract, and rebooting or factory resetting your router does not solve the issue, you may want to try the following steps:
Clear the cache and cookies on your web browser: Sometimes, outdated cache and cookies can prevent the router from properly syncing with the updated account information. Clearing your web browser's cache and cookies may help.
Disable any ad blockers or privacy extensions: Some ad blockers or privacy extensions may interfere with the Nighthawk account login process. Try disabling any ad blockers or privacy extensions that you have installed and see if that solves the issue.
Contact Netgear support: If none of the above steps work, it may be best to contact Netgear support directly. They may be able to help you troubleshoot the issue and ensure that your account is properly recognized. You can contact Netgear support through their website or by phone.
Consider creating a new account: If the issue persists, it may be worth considering creating a new Nighthawk account with your updated service contract information. This may be a quicker solution than trying to troubleshoot and fix the issue with your existing account.