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Forum Discussion

ddquick01's avatar
ddquick01
Initiate
Jan 15, 2021

Armor Block Issue

Newly installed Orbi RBR-750 with Armor continuously blocks site after I continuously unblock it, never permitting access.  After some 10-12 attempts, went through a different route tonthe same site ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jan 19, 2021

Hello ddquick01,

 

May you provide the current firmware version your router is on along with the Orbi app version you have installed. Please also specify if it's iOS or Android.


Thanks,

Christian 

ddquick01's avatar
ddquick01
Initiate
Jan 19, 2021

In response to Christian's questions.

Orbi router RBR750

Firmware version:  V3.2.16.22_1.4.9

iOS Orbi app version:  2.7.6.3 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 19, 2021

    Hi ddquick01,


    Thanks for the info. I'd like for our support team to reach out for further assistance. May you send me a private message with your email address and phone number along with your router's serial number. 

     

    Regards,

    Christian