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Forum Discussion
Armor Blocking Sites - How to Unblock?
NetGear Armor has blocked a wordpress site I manage for a non-profit org. I cannot find a way to unblock this site on the web page presented to me by Armor, or through the mobile app. I have had to t...
Dexter:
I echo all the concerns expressed in this thread. This "feature" of automatically blocking websites is not only ethically and morally wrong, an incredibly poor technological decision, and legally challengable. I didn't install the Nighthawk router this afternoon to improve my ability to work from home just to have about half the websites I need to visit blocked -- with no way for me, the owner and user, to whitelist those websites immediately. I must depend on the kindness, good graces, and timing of Netgear employees.
Additionally -- and please do not take this personally -- Netgear is providing incredibly poor customer service (to say the least). I am not singling you out personally; you're a frontline community moderator. Your job is to respond with the standard talking points your supervisors have provided. And I do appreciate your efforts to carry these messages back to the right folks at Netgear.
I've always been impressed with Netgear products and largely impressed with Netgear's customer service. But this afternoon? Right now?
It's now 2022 and this still isn't fixed. 30 years in IT and this is the first paid security product I've run into that doesn't have a whitelist function. Oh and now the submit site throws an error as well. Disabled Armor. Won't be renewing.