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Forum Discussion
mimsOrbi
May 02, 2019Follower
Armor Blocking Sites - How to Unblock?
How do you allow specific sites that Netgear Armor is blocking?
DexterJB
May 03, 2019NETGEAR Moderator
Hi mimsOrbi, welcome to the community! You can check the link below to submit the URL/site to Bitdefender.
https://www.bitdefender.com/submit/
Dexter
- Chris96Jul 11, 2019Tutor
Had to uninstall Armor on my desktop, as all https-sites were blocked somehow. No easy and quick way to get those sites working. Very disappointed.I installed Armor on my iPhone; no problems there.
- Orbi-RocJul 12, 2019Luminary
The problem with this DexterJB is that the user simple DOESN'T KNOW on which foot to dance. ARMOR/BitDefender is blocking the sites. Would it not be up to them to tell the user why it's being blocked with some form of documentation? I had a similar situation with the bank I deal with and could ever get a straight answer from anyone. To simply ask the user to whitelist the site is NOT a solution, since the user is uneasy about making that choice. What is that URL is a deceitful URL masking its true identiy?
To simply ask users to whitelist those ALERTS is a copout! Sorry!
- pizza_pabloJul 29, 2019Apprentice
I would be satisfied it I could unblock a site, but I see no place to do that , in router security settings. I see where to block a site, but no where to list sites to allow.
I reckon the next step is to find out how to disable Netgear Armor.
- Orbi-RocJul 29, 2019Luminary
Hi pizza_pablo . You can unblock a specific site by submitting it to Bitdefender. DexterJB included a link to the web site in an earlier post. I am still a little uneasy about this, because the user is left with the decision to un-block a site which, by all appearance, is legit. But then again, that's all malware tricks users. So for me, a nice improvement would be for Bitdefender to add to include notes when it choses to block a site to explain WHY it chosed to do so. I've had web sites rejected too; and when I checked with BD, the answer was:"Do you think it should be whitelisted?" thus again squarely throwing the ball back to the user -- why not tell the user exactly WHY THEY ARE BLOCKING the sites?
- pizza_pabloJul 29, 2019ApprenticeI don't understand why I should have to ask a software provider for permission to open a web site of my choosing.
I could understand a warning, before proceeding, but an outright denial is unreasonable. It's MY machine! It's MY PERSONALLY OWNED, home device!
It's NOT like I'm using a computer that belongs to my employer or somewhere else and THEIR software doesn't want me to go to a particular web site.- bschroaderAug 02, 2019Tutor
This is what my wife is complaining to me about. I'm having to defend bitfinder's practices to her and I don't even agree with them. Just that it's beyond my control. This effects her work and is very harmful to Bitfinder/Orbi's customers.
- DexterJBAug 06, 2019NETGEAR Moderator
Hi bschroader, we recommend checking back with Bitdefender on the request to whitelist the site. As for disabling Armor, you can check the link below for the steps until you get confirmation that the site has been whitelisted. Please let us know how it goes.
Dexter
- bschroaderAug 02, 2019Tutor
I followed this link over a week ago (supposed to resolve inside of 72hrs) and the site my wife uses from her own employer still being blocked. This is inhibiting her ability to work and worse, I can't even find a way of simply disabling so she can work.
Very frustrating. She's about to kill me for ever having put this on our router.