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Forum Discussion
Armor on Orbi RBR50 transfer to correct license
I've been running Netgear Armor on my orbi network using the trial license. Today I bought the full license - which is (unsurprisingly) via Bitdefender. That was fine and I followed the instructions t...
That is what I did and it created as a separate subscription. I need to transfer my router between subscriptions.
Netgear also need to fix their armor support.
Funnily enough, I am now running into the same issue. DexterJB, I'll await your PM :-)
Same problem, pls.send me message.
Bets,
geri
I have same problem, what to do pls.send me message.
how to transfer my router from the trial license to the purchased license? have some answers to this problem.
- No answer:)
I am having the same problem. I set up the armor account with the incorrectly logged in account on the netgear orbi app and now I cannot change it to the correct app. There's a lot to be desired with the inadequate support and lack of caring from Netgear on this. Does anyone have any suggestions as to how I can change the email address to the correct one?
I am also having the same issue. RE my post "ORBI Fails to Accept Armor Subscription"
I purchased & activated a subscription to NETGEAR Armor on the last day of my free trial (June 20th):
- The subscription pane of the Armor website showed that my macOS, Windows, & Android AV apps accepted the new subscription.
- The ORBI router (F/W 2.3.1.60) still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription. The Armor icon in the ORBI iOS app status was Expired.
I tried the following actions, with no success:
- Rebooting several times (via software & power-off).
- Accessing the ORBI via the iOS app, using both local & Remote Management options
- Uninstalling/reinstalling the iOS app.
- Factory reset of the RBR50.
After the factory reset, the Armor icon in the iOS app shows Not Activated.
Clicking on the icon attempts to activate another trial, which fails with a Failed to Subscribe error.
How do I get the ORBI router to acknowledge & accept the subscription? Is there any way to force the router to sync?
~Stan
I understand from other posts that folks to things straightened out overnight via Bitdefender Support. I don't have the link handy, but just go to their web site and take it from there. Why BUYING into this Netgear Armor should be this annoying beats me. But my undestanding is that without Bitdefender Support, subscription activation stays dark.
I contacted BitDefender on Friday. The issue was resolved this morning.
Yes I have the same issue! App showing EXPIRED I submitted ticket to bitdefender 6/29/19
have not gotten a response. I had to call today,the rep said he was going to move it up in priority. This is sad Netgear you need to address this.We are paying $$ for this and should have better support since you advertise this so much (SECURITY NETGEAR ARMOR)