NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Armor on Orbi RBR50 transfer to correct license
I've been running Netgear Armor on my orbi network using the trial license. Today I bought the full license - which is (unsurprisingly) via Bitdefender. That was fine and I followed the instructions t...
Same problem here. Did you find a solution?
- Unfortunately, no solution. I even reset the orbi, which seemed like it might help, but nope, still get the login error and cannot change the associated email address.
Hi all,
This has been reported to the team. I will provide an update to the thread once available.
Thanks,
Dexter
Here is a collection of screenshots showing the problem. In the upper left the two subscriptions are shown. The one with zero devices is the paid one and should by used by the router. The paid subscription is empty (lower left) while the router is still on the trial subscription (see upper right corner). The 145 days remaining looks like if there were 55 days from my returned defective router and 90 days from the replacement unit.
Also both devices are shown in the Armor Portal (lower right corner). Is there a possibility to remove the old device?
Thanks you :-)
