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Forum Discussion
Armor on Orbi RBR50 transfer to correct license
I've been running Netgear Armor on my orbi network using the trial license. Today I bought the full license - which is (unsurprisingly) via Bitdefender. That was fine and I followed the instructions t...
A quick update omn my issue.
So far the netgear front line support has been great - but the second line support appears to have done nothing. Therefore the problem persists, with no indication of how it will be resolved.
Hi all,
I have received an update from the team and the possible reason for the issue is that the trial license being activated on one device and the paid license on another. The advised course of action is to contact Bitdefender to have them sort this on their end. You can find Bitdefender's contact info on the link below.
https://www.bitdefender.com/consumer/support/
Dexter
I can confirm. I contacted Bitdefender support 4/22/19 and by 4/23/19 they removed the trial license and instated the purchase license. When I login to Netgear Armor, my account now shows a purchased subscription correctly.
- Same for me. It took 24 hours but now fixed by bitdefender.
What is annoying though is that I contacted bitdefender support originally and they told me to go to netgear support. This could have been resolved weeks ago if they'd looked at my original feedback properly.
But at least it's fixed.Hi all, thanks for the update and confirmation as well as working with us on the matter. Your help is appreciated.
Dexter
now it is ok, fixed by bitdefender.
