I believe I have been extremely patient with Netgear resolving my issue with my activation of my auto renewal of Armor on my ORBI RBR 750. My one year subscription expired on 3/27/22 and my credit card was charged for the auto renewal. A couple days later, I noticed that my Armor was no longer active on my router and the Bitdefender apps on my devices (VPN & Antivirus) were showing expired.

Opened a ticket with Netgear on 3/31/22 and have been going back & forth with them to get this resolved (mostly me contacting them). At this point I have provided them with proof of purchase (screen shot from my credit card company & email confirmation from them), provided screen shots from ORBI app, router, Bitdefender VPN & Antivirus and online showing that the subscription has expired.

It has been a month now and no resolution. The only change is the ORBI app went from 'Expired' in the Security tile to 'Updating Armor' but never changes. When clicking on the 'Security' tile, get an error that returns an error ARM-PYMT-EXP.

Have tried rebooting the router, deleting ORBI app and re-downloading and checking for firmware updates for router and nothing has helped.

The only response I get from Netgear is an 'Im sorry...' response with that they are still looking into it. At this point, I feel that this is only 'lip service' and I am out the cost of my renewal.

Even contacted Bitdefender directly and after checking things on their end basically said that it needs to be resolved by Netgear.

Any suggestion from the community as to how to resolve this issue would be helpful as I am not expecting Netgear to correct.

Thanks...

Forum Discussion

Armor Renewal Issues on ORBI RBR750