Armor Renewal Issues on ORBI RBR750

ChristineT
NETGEAR Employee Retired
May 09, 2022
Hello HareBrain ,

Thanks for the update! In our system, I do see the "Active" Armor subscription but will need to reach out to our engineers to see why you're not seeing the same on your end. I believe a factory reset could complicate an active subscription but let me dig a little further after your most recent update.

Best,

Christine
ChristineT
NETGEAR Employee Retired
May 11, 2022
HareBrain ,

Just checking in! I have requested an update from our engineering team and hope to have an answer for you a little bit later today.

Thanks again for your patience!

Kind Regards,

Christine
ChristineT
NETGEAR Employee Retired
May 12, 2022
HareBrain ,

I hope you're doing well! I have just received an update from our Support and Engineering teams that they were able to sync the subscription and restart it as of today.

Can you please let me know if you can now see Armor applied to your system?

Many thanks,

Christine
- HareBrain
  Tutor
  May 12, 2022
  Thank you Christine.
  
  It looks like last night the Armor activated on my router and the VPN and Antivirus software is now working.
  
  I will add comment to the ticket and close it.
  
  Again, thanks for your assistance in getting this resolved.
  
  Larry
  - St7399
    Aspirant
    Oct 22, 2022
    Christine,
    
    Can you please assist me with a similar issue? I recently cancelled my internet via cable and had to shut down an Orbi CBR40 and bring up a RBR40 to support the modem from my new internet provider. I opened a case to have my Netgear Armor subscription transferred from my old router to my new one, and Netgear notified me that it had been completed successfully, but when I try and access it via the Orbi app, I receive the same ARM-PYMT-EXP that was discussed in this thread.
    
    I have a current case opened for this issue: 46597438, and the Netgear support rep advised me to reset my router and reset it up, which I see hasn’t worked here.
    
    The case that was opened for the subscription migration is: 46526350. Again, this was closed as they told me that my subscription was now associated with my new RBR40 router.
    
    Does my subscription need to be synced and restarted as well?
    
    Any help would be most appreciated.
    
    Thank you,
    
    Steve Todhunter
- swidener
  Aspirant
  Feb 09, 2023
  
  Hello, I have opened the following case for the below issues (46988555) and have called in multiple times to support only to be disconnected once I explain my issues.
  
  Background-
  I am a new customer to Netgear Armor as of 2/7/2023 and have the following issues:
  
  >I am unable to access Armor settings on the Orbi router interface (GUI). The Armor tile states "Enabled" but is inactive when clicked. No error code presented. I need to access to configure functionality.
  
  >I am unable to send links from Netgear/Armor website to mobile devices for Bitdefender install via email. The email never arrives.
  
  >I am getting the error code "ARM-PYMT-EXP" when trying to access Armor in the ORBI app on my iPhone, so it appears that Armor is not fully activated. Gives the status "updating Armor" for the last two days.
  
  >I have two router systems appearing under my routers on the Netgear/Armor website. The RBR20 is no longer active and needs to be removed. Only the RBR750 should be present.
  
  I am very concerned over these issues as it is useless if I cannot access to configure Armor properly. Please advise on how I can get these resolved ASAP, or how I can get a refund of the annual fee.
  
  Many thanks in advance!

Forum Discussion

Armor Renewal Issues on ORBI RBR750