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Forum Discussion
Armor Renewal Issues on ORBI RBR750
I believe I have been extremely patient with Netgear resolving my issue with my activation of my auto renewal of Armor on my ORBI RBR 750. My one year subscription expired on 3/27/22 and my credit c...
I hope you're doing well! I have just received an update from our Support and Engineering teams that they were able to sync the subscription and restart it as of today.
Can you please let me know if you can now see Armor applied to your system?
Many thanks,
Christine
Thank you Christine.
It looks like last night the Armor activated on my router and the VPN and Antivirus software is now working.
I will add comment to the ticket and close it.
Again, thanks for your assistance in getting this resolved.
Larry
- Christine,
Can you please assist me with a similar issue? I recently cancelled my internet via cable and had to shut down an Orbi CBR40 and bring up a RBR40 to support the modem from my new internet provider. I opened a case to have my Netgear Armor subscription transferred from my old router to my new one, and Netgear notified me that it had been completed successfully, but when I try and access it via the Orbi app, I receive the same ARM-PYMT-EXP that was discussed in this thread.
I have a current case opened for this issue: 46597438, and the Netgear support rep advised me to reset my router and reset it up, which I see hasn’t worked here.
The case that was opened for the subscription migration is: 46526350. Again, this was closed as they told me that my subscription was now associated with my new RBR40 router.
Does my subscription need to be synced and restarted as well?
Any help would be most appreciated.
Thank you,
Steve Todhunter
